IT Support Specialist - Police Department

City of Highland Park•Highland Park, IL

7h•Onsite

About The Position

The City of Highland Park is seeking a motivated and service-oriented technology professional to join our team as a Police IT Support Specialist (non-sworn). This position is ideal for an individual who has already gained foundational experience in information technology and is ready to take the next step in their career by assuming greater responsibility in a dynamic public safety environment. Working at the intersection of law enforcement and technology, the successful candidate will serve as the primary IT resource for the Police Department, supporting mission-critical systems, troubleshooting complex technical issues, and helping to advance technology initiatives that directly support public safety operations. This is an excellent opportunity for someone looking to broaden their technical expertise, develop specialized knowledge of public safety technologies, and make a meaningful impact in their community. Primary Purpose: Provides dedicated, on-site technical support to the Police Department with a focus on law enforcement technology systems. Ensures reliability, security, and compliance of Police IT infrastructure while also assisting with broader City IT initiatives. Delivers responsive Tier 1 support, maintains critical public safety systems, and serves as the primary liaison between the Police Department and the City’s IT Division.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field preferred. An Associate’s degree combined with relevant certifications may substitute for the bachelor's degree.
Two to five years of experience in IT support, including experience with mobile or field-based technology systems.
Valid driver’s license is required.
Knowledge of public safety technology systems, including mobile data, surveillance, and in-vehicle connectivity
Familiarity with CJIS security requirements and compliance standards
Ability to troubleshoot hardware and software issues independently
Strong verbal and written communication skills
Customer service mindset with a calm, supportive approach in high-pressure situations
Ability to prioritize and respond to urgent requests while managing routine maintenance
Comfort working in a law enforcement environment with sensitive and confidential data

Nice To Haves

Prior experience supporting public safety or law enforcement technology strongly preferred.
CompTIA A+ or Network+, Cisco’s CCNA or other networking certifications, Microsoft or Google Cloud credentials, or any other industry-recognized certifications.

Responsibilities

Provide Tier 1 help desk support to Police Department personnel.
Troubleshoot and resolve issues related to computers, mobile data terminals (MDTs), body-worn cameras, in-car video systems, security camera systems, physical access controls, phones, software, and related equipment.
Maintain and support law enforcement-specific systems, including body camera and dash cam infrastructure, CJIS-compliant networks, Cradlepoint connectivity, GIS systems, and mobile device management.
Install, configure, and maintain workstations, mobile devices, vehicle-based systems, operating systems, and software specific to law enforcement operations.
Coordinate with vendors and internal teams on system upgrades and equipment lifecycle.
Collaborate with City IT staff on broader infrastructure projects, cybersecurity practices, and IT asset management.
Ensure Police systems align with City standards and best practices.
Develop and update system documentation, operational procedures, and technical manuals for Police IT systems.
Train staff on basic technology functions and troubleshooting.