Job Posting Title: IT Support Specialist

CACI • Albuquerque, NM

2d • Onsite

About The Position

As an IT Support Specialist supporting the Joint Navigation Warfare Center (JNWC) contract, you will provide IT operations support to help assure and maintain Positioning, Navigation, and Timing (PNT) information systems. JNWC, located at Kirtland Air Force Base, New Mexico, is the Department of Defense’s Center of Excellence for Navigation Warfare (NAVWAR) and PNT capabilities integration. The role supports the Department of Defense, interagency, and coalition partners, contributing to the reliability and efficiency of NAVWAR operations across domains and military operations.

The position includes operating and monitoring computer systems and associated equipment, providing customer deskside and infrastructure support, coordinating hardware and software installations and repairs, and maintaining IT asset inventories. It also involves supporting end-user devices, network and communications infrastructure, audiovisual systems, alarms, and wired and wireless technologies. The position may require after-hours support and travel of up to 25% outside the continental United States to hazard locations.

Requirements

• Current Interim Secret clearance and ability to obtain a TS/SCI clearance while working.
• Bachelor of Arts or Bachelor of Science technical degree in computer science, information technology, or a related field.
• Information Assurance Level Technician experience in a large government consulting environment.
• One of the following IAT Level II certifications: CompTIA CySA+, CompTIA Security+, or EC-Council CND.

Nice To Haves

• Additional certifications or training equivalent to CompTIA Security+ or similar.

Responsibilities

• Monitor and operate electronic digital computers to process data according to operating instructions.
• Ensure the correct peripheral equipment is used, clear the system using switches, and operate the equipment.
• Select and load input and output units with materials.
• Observe equipment, storage devices, printers, and control panels for messages or error indicators.
• Set up and run diagnostic tests, respond to messages, and report errors or equipment malfunctions.
• Maintain production records, replenish specified stock items, and distribute output materials as incidental machine-operation work.
• Schedule and coordinate customer deskside support for new software installations and hardware or software break/fix activities.
• Investigate and resolve connectivity issues involving end users, site infrastructure, and IT equipment.
• Participate in construction project planning and provide detailed requirements for facility IT specifications.
• Coordinate on-site break/fix installations with hardware maintenance providers and provide after-hours support when required.
• Maintain IT infrastructure inventory information and conduct scheduled inventories of IT cabinets and equipment, updating pictures, drawings, and asset information.
• Oversee technical support for end-user devices and hardware, software, network infrastructure, VoIP, audiovisual display systems, duress alarms, and analog and wireless technologies.
• Research and recommend new technologies and processes to enhance customer service and IT process support.

Benefits

• Flexible time off benefit
• Healthcare benefits
• Wellness benefits
• Financial benefits
• Retirement benefits
• Family support benefits
• Continuing education benefits
• Time off benefits
• Learning and development opportunities
• Competitive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level