Job Posting Title: IT Support Specialist
About The Position
As a CACI Mission & Engineering Support IT Support Specialist supporting the Joint Navigation Warfare Center (JNWC), you will help enable Positioning, Navigation, and Timing (PNT) superiority for Department of Defense, interagency, and coalition partners. The JNWC, located at Kirtland Air Force Base in New Mexico, is the Department of Defense’s Center of Excellence for Navigation Warfare (NAVWAR) and PNT capabilities integration. This role provides IT operations support to assure and maintain PNT information systems and support the reliability and efficiency of NAVWAR operations across all domains and military operations. The position supports JNWC contract operations through computer operations, end-user and infrastructure support, equipment monitoring and diagnostics, inventory management, and coordination of installations and break/fix activities. It may require after-hours support and travel of up to 25%, including travel outside the continental United States in hazardous conditions.
Requirements
- Current Interim Secret clearance and ability to obtain a TS/SCI while working.
- Bachelor of Arts or Bachelor of Science technical degree in computer science, information technology, or a related field.
- Information Assurance Level Technician experience in a large government consulting environment.
- One of the following IAT Level II certifications: CompTIA CySA+, CompTIA Security+, or EC-Council CND.
Nice To Haves
- Additional certifications or training equivalent to CompTIA Security+ or similar.
Responsibilities
- Monitor and operate electronic digital computers to process business, scientific, engineering, or other data according to operating instructions.
- Ensure the correct peripheral equipment is used, clear the system as needed, operate equipment, and load input and output units with materials.
- Observe equipment, storage devices, printers, and control panels for operator messages or error indicators; run diagnostic tests, respond to messages, and report errors or malfunctions.
- Perform supporting tasks such as maintaining production records, replenishing specified stock items, and distributing output materials.
- Schedule and coordinate customer deskside support for new software installations and hardware or software break/fix activities.
- Investigate and resolve connectivity issues involving end users, site infrastructure, and IT equipment.
- Participate in construction project planning and provide detailed requirements for facility IT specifications.
- Coordinate on-site break/fix installations with hardware maintenance providers and provide after-hours support when required.
- Maintain IT infrastructure inventory information, conduct scheduled inventories of IT cabinets and equipment, and update pictures, drawings, and asset information.
- Provide technical support for end-user devices and hardware, peripherals, software, network infrastructure, VoIP, audiovisual display systems, duress alarms, analog technologies, and wireless technologies.
- Recommend customer service and IT process improvements by researching and recommending new technologies and processes.
Benefits
- Flexible time off benefit.
- Learning resources and learning and development opportunities.
- Healthcare benefits.
- Wellness benefits.
- Financial benefits.
- Retirement benefits.
- Family support benefits.
- Continuing education benefits.
- Time off benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
