IT Support Specialist Intern
About The Position
Reflect Orbital is seeking an IT Support Specialist Intern to join its internal IT team. The intern will be the first point of contact for company technology needs, including account access, laptops and workstations, printers, and conference rooms. This is a hands-on role supporting a range of IT operations as the company grows. The role requires working on site and occasionally lifting or moving equipment weighing up to 40 pounds. Reflect describes its work environment as fast-moving, with substantial ownership and opportunities to effect change. The company states that it is an Equal Opportunity Employer and that employment decisions are based on merit, competence, and qualifications.
Requirements
- Currently enrolled in a university program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.
- Working knowledge of Windows and comfort with macOS and Linux.
- Familiarity with Google Workspace and/or Microsoft 365.
- Familiarity with networking concepts.
- Experience diagnosing PC hardware issues.
- Strong communication skills.
- Able to work on site and occasionally lift or move equipment up to 40 lbs.
Nice To Haves
- Prior help desk, IT Support, or computer repair experience.
- Exposure to identity and access management concepts, including SSO, MFA, least privilege, and password managers.
- Hands-on experience with PC building and networking gear such as UniFi.
- Basic scripting in PowerShell, Bash, or Python.
- Hands-on experience with AWS, including IAM/Identity Center, EC2, VPC, S3, CloudWatch, or Cost Explorer.
- Awareness of IT compliance frameworks such as CMMC, NIST 800-171, or ISO 27001.
Responsibilities
- Serve as support for employee IT requests, resolving tickets or escalating as needed.
- Diagnose connectivity issues on Windows, macOS, and Linux machines.
- Prepare and configure laptops and workstations.
- Onboard and offboard users on services such as AWS, Google, and Windows.
- Handle account access requests, including password and 2FA resets and license and seat assignments across Google Workspace, Microsoft 365, Slack, Jira, and Adobe.
- Contribute to IT documentation and the internal knowledge base, and write user-facing guides.
- Keep the server room, IT rack, and inventory of supplies organized and stocked.
- Place hardware and supply orders.
- Coordinate warranty repairs and onsite vendor technician visits.
- Manage and record IT assets.
- Assist with wireless access points, switch ports, VLAN and DNS changes, and VPN/mesh network enrollment.
Benefits
- Generous paid time off.
- Healthy lunches provided daily.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
