IT Specialist Intern

MEDRVA Healthcare • Richmond, VA

1d

About The Position

MedRVA Healthcare is a physician-led organization committed to delivering exceptional care and promoting healthier communities across Central Virginia. The IT Specialist Intern joins the Information Technology team to gain hands-on experience troubleshooting, maintaining IT infrastructure, and supporting daily technical operations. The intern works under the guidance of experienced IT professionals and contributes to support tasks and projects.

The role provides practical IT experience in a dynamic work environment, including help desk systems, user support, and exposure to enterprise-level systems and support operations. The intern receives mentorship and can develop technical, communication, and customer service skills. Future employment opportunities within the organization may be possible.

This position pays $18 per hour. The work environment is an indoor office with standard IT tools and equipment and moderate noise typical of business office settings.

Requirements

• Currently enrolled in or recently graduated from a degree program in Information Technology, Computer Science, Cybersecurity, or a related field.
• Basic understanding of computer hardware, operating systems (Windows, macOS, Apple iOS), and networking.
• Strong problem-solving skills and attention to detail.
• Effective verbal and written communication skills.
• Professionalism, discretion, and a customer-service mindset.
• Willingness to learn and work collaboratively in a team-oriented environment.

Nice To Haves

• Familiarity with Microsoft Office 365, Azure, Active Directory, and help desk ticketing systems such as SharePoint.
• Previous internship, coursework, or hands-on experience in IT support or system administration.

Responsibilities

• Assist with managing the IT Help Desk, including triaging and responding to support tickets.
• Provide first-level support for technical issues, including network connectivity, software, and hardware troubleshooting.
• Assist with hardware and software setup for new users, including laptops, monitors, and printers.
• Track, escalate, and follow up on help desk tickets to support timely resolution and user satisfaction.
• Help maintain and organize IT inventory and asset tracking systems.
• Assist with documenting IT procedures, user guides, and system configurations.
• Participate in IT projects and system improvement initiatives as assigned.
• Provide on-site and/or remote support to staff as needed.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed