IT Intern

Fabick Cat • Milwaukee, WI

18h • Onsite

About The Position

Fabick Cat is seeking a driven, customer-focused IT Intern to support internal users in a dynamic enterprise environment. The internship provides hands-on training in foundational IT support and exposure to the real-world application of Generative AI (GenAI) in enterprise IT. The intern will work alongside professionals who use GenAI tools to improve service delivery, automate support tasks, and create knowledge resources.

The position provides experience in a modern corporate IT environment, enterprise systems, AI-enhanced IT workflows, and AI-based support automation initiatives. The intern will receive mentorship from IT professionals integrating AI-driven practices into support operations and gain insight into how IT can use emerging AI technologies to scale service.

Requirements

• Currently enrolled in a degree program in Information Technology, Computer Science, or a related field, or have an equivalent combination of coursework, hands-on experience, and demonstrated GenAI tool use.
• Experience using Generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms.
• Basic understanding of computer hardware, software installation, and networking fundamentals.
• Knowledge of AI technologies and their applications in IT support and operations.
• Familiarity with Microsoft Windows, Microsoft 365, and IT ticketing systems.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and a customer-service mindset.
• Ability to work independently and collaboratively in a team environment.

Nice To Haves

• Experience with Active Directory.
• Exposure to cybersecurity principles and remote support tools.
• Previous Help Desk or technical support experience, academic or professional.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues by phone, email, and in person.
• Log, track, and resolve support tickets using ITSM tools such as Revelation.
• Use GenAI tools to accelerate troubleshooting, generate documentation, and assist with scripting or configuration tasks.
• Perform basic troubleshooting for Windows OS, Microsoft 365, and other enterprise applications.
• Assist with deployment, configuration, and setup of laptops, desktops, mobile devices, and printers.
• Support onboarding and offboarding, including user account creation, access provisioning, and device preparation.
• Maintain and update the IT asset inventory.
• Help develop AI-generated documentation, FAQs, and knowledge base content.
• Install and update software, and perform configuration testing under supervision.
• Participate in special projects and innovation initiatives, including pilots exploring AI-based support automation.

Benefits

• Hands-on experience in a modern corporate IT environment with a focus on innovation.
• Exposure to enterprise systems and AI-enhanced IT workflows.
• Mentorship from IT professionals integrating AI-driven practices into support operations.
• Insight into the evolving role of IT in leveraging emerging AI technologies to scale service.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed