IT Support Intern

Interstates • Omaha, NE

2d • $19 - $21

About The Position

The IT Support Intern provides hands-on technology support to Interstates’ office-based and remote users, helping keep systems running smoothly and supporting service to external clients. The intern gains practical experience troubleshooting hardware, software, data, and communications issues while developing technology skills in a collaborative environment. The role is intended for a student enrolled in a technology-related associate or bachelor’s degree program.

The intern supports general computer and technology needs, contributes to data privacy and security practices—including HIPAA-related requirements—and communicates with team members, end users, and vendors. The position also involves maintaining documentation and inventory, assisting with onboarding and user instruction, and supporting system testing and compliance audits.

Requirements

• Currently enrolled in an associate or bachelor’s degree program in Computer Science, Information Technology, Management Information Systems, or a closely related field.
• Strong interest in technology and troubleshooting, and eagerness to learn in a hands-on environment.
• Excellent communication and teamwork skills.
• Excellent analytical, written, and oral communication skills.
• Ability to work individually and as part of a team.
• Self-motivated.

Nice To Haves

• Basic technical experience through coursework, academic projects, or part-time employment or internships in IT support; preferred but not required.

Responsibilities

• Answer software and hardware support calls for office-based and remote users.
• Install, update, and configure software on networked and individual Windows and Mac PCs, as well as mobile devices.
• Set up, install, and troubleshoot desktops, laptops, printers, and peripherals.
• Deploy and maintain computers, imaging devices as needed according to company-standard processes.
• Research and investigate approved computer products and place orders under supervision.
• Contact vendors for support and warranty service when necessary.
• Design and update spreadsheets and simple databases for internal use.
• Provide basic onboarding, training, and user instruction on common company systems.
• Participate in testing and basic analysis of computer systems, programs, and user-reported issues.
• Maintain accurate documentation of procedures, assets, and inventory.
• Support compliance with privacy practices, including HIPAA or other relevant data regulations.
• Participate in HIPAA or company-led data security training as required by the role.
• Maintain and update documentation related to protected health information and other sensitive data requirements.
• Assist with security and compliance audits as requested.
• Communicate professionally with team members, end users, and vendors.
• Demonstrate reliability, adaptability, and willingness to learn new technologies and processes.
• Exhibit a positive attitude that reflects Interstates’ values and commitment to service.

Benefits

• Flexible schedules
• Lunch gatherings and social activities
• Opportunities to support charities and the community through Interstates-sponsored and hosted events

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree