IT Support Intern

WuXi AppTec • Middletown, DE

5d • Onsite

About The Position

This summer internship offers hands-on experience in a fast-paced pharmaceutical manufacturing environment. You will assist with the provisioning, installation, and maintenance of system hardware and software while supporting end users. This role is ideal for a student looking to apply technical knowledge to real-world infrastructure and regulated systems.

Requirements

• Must be currently enrolled in an associate or bachelor’s degree program, preferably in Information Technology, Computer Science, or a related field.
• 0–1 year of technical IT support experience; prior classroom or project experience with hardware/software troubleshooting is preferred.
• Basic knowledge of Windows 10/11 and Microsoft Office 365 applications.
• Fundamental understanding of PC hardware and printer troubleshooting/repair.
• Basic grasp of Ethernet, Wi-Fi, and general networking principles (LAN/WAN).
• Strong organizational skills, a positive attitude, and a desire to provide excellent customer service.
• Proficient oral and written communication skills for interacting with team members and end users.

Responsibilities

• Assist with desktop, laptop, phone, and software support for on-site staff.
• Help manage and create user accounts within established systems.
• Monitor the helpdesk queue to respond to, escalate, or close support tickets.
• Provide basic monitoring and support for network infrastructure.
• Perform all tasks in accordance with WuXi AppTec policies, cGMP (current Good Manufacturing Practices), and safety procedures.
• Assist IT staff and management on departmental goals and special projects.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree