IT Support Intern
Pine Street Inn•Boston, MA
•Hybrid
About The Position
Pine Street Inn is seeking a motivated IT Support Intern for a three-to-six-month term to assist with key technology initiatives. This internship offers hands-on experience in system upgrades, Microsoft 365 transitions, and end-user support within a dynamic nonprofit environment.
Requirements
- Currently pursuing or recently completed a degree or certification in Information Technology, Computer Science, or a related field
- Must possess a valid driver’s license and maintain a clean driving record, as required by Pine Street Inn.
- Ability to lift and carry computer equipment (up to 40 lbs)
- Strong problem-solving and communication skills
- Reliable, punctual, and able to work both independently and as part of a team
Nice To Haves
- Prior experience in a technical support or desktop deployment role (including school or volunteerbased projects) preferred
- Familiarity with Microsoft Windows operating systems and Microsoft Office products
Responsibilities
- Prepare and deploy new workstations with updated OS and software
- Support basic troubleshooting during and after transitions
- Unplug, transport, and reconnect IT equipment (monitors, desktops, cables, docking stations, etc.)
- Document completed moves and deployments
- Follow guidance from IT staff and Operations Manager
Benefits
- Gain hands-on experience with real-world IT infrastructure and upgrade projects
- Exposure to enterprise IT operations in a mission-driven nonprofit environment
- Opportunity to work with and learn from experienced IT professionals
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What This Job Offers
Career Level
Intern
Education Level
Associate degree
