IT Support Intern
About The Position
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
Requirements
- Good customer service skills
- Self-motivated team player who excels in a collaborative environment
- Good organizational skills
- Ability to perform in a challenging but collaborative work environment with individuals from across the organization
- Integrates multiple concepts across job functions with a goal of overall benefit to the organization
- Excellent analytic and problem solving skills
- Effective oral, written, and interpersonal communication skills
- Ability to perform troubleshooting through diagnostic techniques and pertinent questions
- Determine best solution based on the issue and details provided by the customers
- Record and track all activity on every issue through ticketing system
Responsibilities
- Apply computer image for internal customer’s new pc and work with the customer to configure the device
- Assist internal customers for migrating data from network file location to file cloud storage
- Assist internal customers with technical issues either from a ticket entered into our ticketing system or via a phone call
- Follow processes, document resolutions and add to our knowledgebase when resolution is achieved.
- Maintain own ticket queue
- Adhere to SLA metrics that are in place for ticket resolution, response time, and first call resolution.
- Operate independently while assisting customers and other support teams involving issue resolution and problem solving.
- Learn other functions within the IT Helpdesk as time allows
Benefits
- medical, dental, and vision coverage
- wellness plans
- parental leave
- adoption assistance
- tuition reimbursement
- Paid Time Off
- paid holidays
- a 401(k) plan with company match
- an employee stock purchase plan
- commuter benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
