IT Support Intern

Power Integrations • San Jose, CA

5d • $32 - $34 • Onsite

About The Position

We are looking for an Intern who reports to the IT Support Manager US, who will actively support employees, and who will identify AI opportunities to leverage AI to automate/optimize support tasks and help implement identified AI improvements.

Requirements

• Engaged in a degree program in a computer-related field or equivalent
• Experience/knowledge in desktop support both onsite and remote
• Experience in Programming Languages
• Ability to troubleshoot TCP/IP networking issues and services
• Familiar with Microsoft products – Operating Systems, Office Suite, SharePoint, Teams etc.
• Familiar with Microsoft tools such as Power Automate and Power App.
• Knowledge in Active Directory
• Familiar with VCenter and other virtual technologies
• Knowledge in both agentic and non-agentic AI tools and agent builders (eg. Copilot Studio)
• Excellent problem-solving skills and self-driven
• Very good verbal and written communication skills

Responsibilities

• Deploy and support end user PCs, workstations, desk and mobile phones (both software and hardware level) as part of the worldwide IT support team
• Provide help to end users on supported applications: Windows Operating systems, Microsoft Office Suite, Video Conferencing, VOIP Phones and any other IT related applications, functions and devices.
• Troubleshoot Active Directory services such as, Group Policies, DNS, DHCP
• Troubleshoot and Support MFP Printers – including end user and network/infrastructure (print servers)
• Troubleshoot and resolve network and end user computing issues both software and hardware
• Capable of using and managing Systems Management, such as: SCCM or MS Intune
• Identify areas where AI can be used to optimize IT Support activities and help implement

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed