IT support Engineer (Mandarin Speaking)

We are seeking a First Level Supporter for 24x7 Member Services. This role involves handling problems that occur with the ticketing system, ensuring that problems are resolved in accordance with the SLA, and maintaining a high level of customer satisfaction. The ideal candidate will have two years of experience in problem handling, experience in handling enterprise network and server problems, and be willing to work outside office hours and on holidays. Fluency in English, Mandarin, and Indonesian is required.

• Become a First Level Supporter of 24x7 Member Services
• Handling problems that occur with the ticketing system starting from recording, responding, forwarding to related parties, monitoring, and ensuring that problems have been resolved in accordance with the SLA(Service Level Agreements)
• Solve problems at the specified severity level
• Responsible for the level of customer satisfaction in handling problems

• Two years of experience in problem handling
• Has experience in handling enterprise network and server problems, especially virtualization on Hyper-Converged Infrastructure. Candidates who have certification in IT infrastructure will be prioritized
• Willing to work outside office hours and on holidays.
• Able to communicate well both internally and externally
• Fluent in English, Mandarin, and Indonesian