Part-Time IT Support Assistant

TSTC • Arlington, VA

14h • Hybrid

About The Position

TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle basic ticket management and troubleshooting while maintaining attention to detail. Additionally, the candidate needs to be able to communicate clearly with end users of all technical levels and is genuinely motivated to grow their career in IT. This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month. Candidates must reside within a reasonable commuting distance to Arlington, VA. Successful candidate MUST reside in a HUBZone. This is a requirement.

Requirements

• 6 months to 2 years of experience in an IT support or customer service role
• Basic understanding of Windows 10/11 operating systems
• Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
• Strong verbal and written communication skills
• Ability to follow documented procedures accurately and consistently
• Comfortable working in a remote environment with minimal supervision
• Strong organizational skills and ability to manage multiple priorities
• Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
• Applicants selected must be a U.S. Citizen.
• Candidates MUST reside in a HUBZone!
• Candidates must reside within a reasonable commuting distance to Arlington, VA.
• Reliable internet connection and a dedicated workspace for remote work

Nice To Haves

• Experience with any ticketing or help desk system is a plus

Responsibilities

• Serve as the first point of contact for IT support across the organization.
• Handle basic ticket management and troubleshooting.
• Communicate clearly with end users of all technical levels.
• Follow documented procedures accurately and consistently.

Benefits

• Competitive Hourly Rates - Great pay and personal and team merit bonuses
• Team Events – ERG memberships, virtual and in person events, and company contests
• Flexible Work Options – Remote work allowed, flexible schedules, and telework opportunities. (varies per position)
• Comprehensive Wellness Programs - Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed