Part Time IT Support - Boulder, CO

SumUp • Boulder, CO

6d • $20 - $30 • Onsite

About The Position

SumUp's Corporate IT team supports thousands of employees across Europe and the Americas, managing approximately 1,200 support requests monthly, in addition to daily calls and messages. This role is being created to establish a dedicated on-site IT presence in Boulder, as requests, onboarding, and equipment handovers have previously been managed remotely by a global team across multiple time zones. The IT Support Technician will be responsible for assisting new employees with equipment setup and access coordination, providing on-site technical support for the Boulder team, and occasionally supporting the Denver Tech Center and El Paso offices. This role also involves maintaining the office's Zoom rooms for smooth meetings and managing the distribution, tracking, and inventory of IT equipment like laptops and peripherals in Boulder.

Requirements

• Comfort working hands on with hardware, from setting up laptops to checking meeting room equipment
• Strong attention to detail when tracking inventory and following through on equipment handovers (on and off boarding)
• Ability to juggle multiple requests at once while staying accurate and professional
• Curiosity to learn new systems quickly and adapt to a wide range of devices and user questions
• Sound judgement on when to solve something independently and when to escalate it to the wider IT team

Responsibilities

• Assist in onboarding new SumUppers from equipment setup to access coordination
• Provide on-site support for tech issues and questions from the Boulder team primarily as well as our Denver Tech Center and El Paso offices as needed (occasional travel to the DTC)
• Check and maintain the office's Zoom rooms so meetings run smoothly
• Distribute, track and help manage IT equipment such as laptops and peripherals in Boulder
• Keep basic inventory records up to date over time

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed