IT Support Assistant

Boys & Girls Clubs of Western Pennsylvania • Pittsburgh, PA

6d • $21 - $25 • Hybrid

About The Position

The Part-Time IT Support Assistant provides entry-level, hands-on technology support across BGCWPA locations. Working under the direction of the technology team, this position helps keep staff devices, workstations, printers, displays, and other user-facing technology organized, functional, and ready for daily operations. The role supports routine helpdesk requests, device deployment, inventory, software troubleshooting, audio/visual setup, documentation, and general technology maintenance.
This position supports routine day-to-day technology needs and does not carry responsibility for system administration, cybersecurity strategy, budget management, vendor contracts, or major technology decision-making. The ideal candidate is dependable, organized, patient, service-oriented, eager to learn, and comfortable supporting staff with varying levels of technical ability.

Requirements

• High school diploma or equivalent required.
• Basic understanding of computers, laptops, Chromebooks, iPads, printers, Wi-Fi, and common office software.
• Ability to follow written instructions, established procedures, and checklists and document work completed.
• Strong customer service skills and ability to work patiently with non-technical users.
• Strong verbal and written communication skills.
• Ability to work independently on assigned tasks while recognizing when to ask for help or escalate an issue.
• Good organizational skills, reliability, and attention to detail.
• Ability to travel between BGCWPA locations as needed.
• Ability to lift and carry technology equipment up to 40-50 pounds as needed.
• Must maintain confidentiality when working around staff, youth, organizational, or technology-related information.

Nice To Haves

• Some college, technical training, IT coursework, or related experience preferred.
• Six months to two years of basic IT, helpdesk, computer repair, school technology, nonprofit technology, or customer service experience preferred.
• Familiarity with Google Workspace and Microsoft Office preferred.
• Experience setting up computers, monitors, printers, tablets, or basic networked devices.
• Experience using a helpdesk ticketing system or inventory system.
• Interest in pursuing a career in information technology, cybersecurity, systems administration, or nonprofit operations.
• Valid driver license and reliable transportation preferred.
• Prior experience in a school, youth-serving, nonprofit, or community-based organization is a plus.

Responsibilities

• Respond to basic helpdesk tickets and staff technology requests; gather relevant details, document troubleshooting steps, communicate status, and provide clear next steps.
• Troubleshoot common hardware and software issues involving Windows computers, laptops, Chromebooks, iPads, printers, monitors, docks, webcams, headsets, and other user-facing equipment.
• Assist staff with routine connectivity needs, including approved Wi-Fi connections, printers, displays, projectors, docking stations, and peripherals; escalate network or access issues requiring administrative intervention.
• Prepare and deploy new or replacement devices by labeling equipment, charging devices, connecting peripherals, completing approved basic configuration, verifying functionality, and distributing equipment.
• Support onboarding and offboarding technology tasks under the direction of the Director or Systems Administrator, including preparing assigned equipment, collecting returns, checking condition, and updating inventory records.
• Maintain accurate asset records for computers, tablets, phones, radios, cameras, monitors, accessories, and other equipment, including assigned user/site, asset tag or serial information, condition, movement, return, and disposition.
• Provide basic user support for Google Workspace, Microsoft Office, Windows, ChromeOS, and iPadOS, including routine application questions, approved updates, sign-in troubleshooting, and basic settings or peripheral configuration.
• Set up and organize workstations and shared technology areas, including monitors, docks, power supplies, keyboards, mice, cable routing, and equipment placement so spaces remain functional, safe, and orderly.
• Provide basic printer support by checking connections, paper and consumables, clearing simple jams, verifying print settings, and identifying when repair or vendor support is needed.
• Support audio/visual needs for meetings, trainings, events, and presentations by setting up and testing laptops, projectors, displays, speakers, microphones, cameras, and presentation connections.
• Perform routine equipment checks and basic preventative maintenance, including checking cables and chargers, identifying damaged equipment, confirming devices power on, and reporting repair or replacement needs.
• Organize technology storage areas, charging stations, spare equipment, cables, adapters, and accessories using clear labeling and orderly storage practices.
• Assist with technology moves and site setups by packing, transporting, installing, reconnecting, and testing equipment while following safe handling practices and established procedures.
• Create and update simple internal documentation, checklists, inventory notes, and staff how-to guides for common technology tasks using clear, non-technical language.
• Travel to BGCWPA locations as assigned to provide on-site support, complete deployments, troubleshoot routine issues, perform inventory checks, or assist with technology projects.
• Communicate recurring issues, equipment failures, inventory concerns, and unresolved support needs to the Director, Systems Administrator, or designated IT lead with sufficient detail for follow-up.
• Escalate complex, urgent, security-related, account-administration, network, server, system-level, or policy-related issues to the appropriate IT lead rather than making unauthorized changes.
• Protect confidential staff, youth, organizational, account, and technology information encountered while providing support and follow BGCWPA expectations for privacy and appropriate access.
• Maintain a professional, patient, and customer-service-focused approach when supporting staff, youth-facing teams, leadership, and visitors, including explaining basic technology steps in an accessible manner.
• Attend required BGCWPA meetings and trainings and complete assigned technology tasks, special projects, site support, and other related duties within the scope of the position.
• Support a healthy and safe environment by handling, transporting, charging, storing, and disposing of technology equipment appropriately and reporting damaged equipment, unsafe cabling, or other hazards.

Benefits

• CPR, Pediatric First Aid, Child Abuse Prevention, Criminal History, FBI Clearance, NSOR Certificate, PA Disclosure, PA Staff Health Assessment, TB Test, and Mandated Reporter certification required upon hire.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED