Student IT Support Assistant

Auburn University•Auburn, AL

About The Position

The College of Forestry, Wildlife and Environment Information Technology team is seeking a student employee to provide front-line IT support, assist with service ticket intake and triage, support day-to-day technology operations, and contribute to departmental IT projects.

Requirements

Enrolled student at Auburn University
Interested in Information Technology, Computer Science, Cybersecurity, or a related field.
Basic knowledge of Windows computers and Microsoft 365 applications.
Ability to troubleshoot common technical issues.
Strong organizational and documentation skills.
Ability to communicate professionally with faculty, staff, and students.
Ability to prioritize multiple requests in a fast-paced environment.
Ability to work independently and demonstrate attention to detail.
Ability to learn new technologies and follow established procedures.
Strong customer service and communication skills.

Responsibilities

Serve as the initial point of contact for IT support requests.
Create and triage service tickets received through ticketing system, walk-ins, phone calls, Microsoft Teams, and email.
Gather and document incident and request details for escalation and resolution.
Provide basic technical support for computers, printers, peripherals, and mobile devices.
Assist with computer deployment, setup, and replacement projects.
Maintain IT inventory and asset records.
Support classroom, conference room, and audiovisual technology.
Assist with Microsoft 365 application support.
Perform other IT-related duties and special projects as assigned.