IT Support Assistant
About The Position
Solvix Auto, a Meineke Car Care franchisee operating 56 locations across Indiana, Ohio, Michigan, and Illinois, is looking for an entry-level IT Support Assistant to join our small but growing IT team. This is a great opportunity for someone early in their IT career, whether fresh out of school, self-taught, or coming from a tech-adjacent retail role, to get hands-on experience supporting a real, multi-location business. You'll be the first line of support for day-to-day technical issues across our store network: phones, internet connectivity, basic hardware and software troubleshooting, and general tech support requests from store staff and management. This role is ideal for someone who's patient, detail-oriented, comfortable talking users through problems over the phone, and eager to build real-world IT experience.
Requirements
- A genuine interest in IT/tech support and a willingness to learn
- Strong communication skills, comfortable explaining technical issues to non-technical staff, patiently and clearly, by phone or in person
- Basic familiarity with Windows troubleshooting, general computer hardware, and common connectivity issues
- Reliable, organized, and able to manage multiple requests at once without getting overwhelmed
- A valid driver's license (occasional local travel required)
Nice To Haves
- Prior experience in a tech-adjacent retail role (e.g., Best Buy Geek Squad, Micro Center, similar)
- Familiarity with ticketing systems, remote support tools, or basic networking concepts
Responsibilities
- Field and resolve day-to-day IT support requests from store locations, phones, internet/connectivity issues, printers, POS-adjacent hardware, and general troubleshooting
- Coordinate with our ISPs and phone vendors (Comcast Business VoiceEdge, Spectrum, and others depending on store location) to report and track outages or service issues
- Provide basic hardware support: diagnosing common PC issues, coordinating equipment swaps or repairs, and setting up new devices for store staff
- Document recurring issues and maintain clear records of support requests and resolutions
- Escalate more complex technical issues to the IT Systems Administrator as needed
- Occasionally travel to nearby store locations for in-person support or equipment delivery/setup
- Help maintain accurate device and equipment inventory across all locations
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
