IT Support Assistant - Dublin

The job overview for the Information Technology Support Assistant position at eScribers is to be responsible for maintaining and troubleshooting the company's information technology hardware and software, including desktops, laptops, and network systems. This includes deploying, installing, and maintaining electronic court reporting equipment and setting up audio-related equipment. The role also involves managing users in the directory service and testing, deploying, and managing company software. The IT Support Assistant will collaborate with other members of the IT Department and management to review and analyze hardware and software requirements and recommend appropriate changes.

• Assist in maintaining network systems by installing new hardware and modifying existing hardware, including peripheral devices like printers, switches, routers, and other equipment, and related network software.
• Assists in the deployment of new desktops and laptops to end users.
• Providing support and troubleshooting problems with desktops, laptops, software, and court reporting equipment to end users.
• Ensures optimal network and computer function as well as minimal downtime by conducting periodic diagnostics and testing of computers, networks, and electronic court reporting hardware, including microphones and sound mixers.
• Collaborates with other members of the IT Department and management to review and analyze hardware and software requirements; recommends appropriate changes.
• Perform installation, setup, and testing of audio-visual equipment such as AV systems in accordance with the specifications provided. Ensuring all audio-visual equipment is in proper working order prior to each court session.
• As needed, perform routine maintenance and repairs on audio-visual equipment.
• Knowledge of the different audio and video file formats and the ability to work with them.

• Experience in maintaining and troubleshooting information technology hardware and software, including desktops, laptops, and network systems
• Knowledge of deploying, installing, and maintaining electronic court reporting equipment and setting up audio-related equipment
• Ability to manage users in the directory service
• Proficiency in testing, deploying, and managing company software
• Familiarity with installing new hardware and modifying existing hardware, including peripheral devices like printers, switches, routers, and other equipment, and related network software
• Experience in deploying new desktops and laptops to end users
• Ability to provide support and troubleshoot problems with desktops, laptops, software, and court reporting equipment to end users
• Knowledge of conducting periodic diagnostics and testing of computers, networks, and electronic court reporting hardware
• Collaboration skills to work with other members of the IT Department and management to review and analyze hardware and software requirements and recommend appropriate changes
• Proficiency in installation, setup, and testing of audio-visual equipment, such as AV systems, in accordance with provided specifications
• Ability to perform routine maintenance and repairs on audio-visual equipment
• Familiarity with different audio and video file formats

• Training provided on-site
• Opportunity to collaborate with other members of the IT Department and management
• Ability to review and analyze hardware and software requirements
• Installation, setup, and testing of audio-visual equipment
• Routine maintenance and repairs on audio-visual equipment
• Knowledge of different audio and video file formats and tools for conversion
• Excellent knowledge of Microsoft Windows operating systems and business applications
• Strong technical knowledge of audio-visual equipment
• Proficiency in setting up and operating audio-visual equipment for various settings
• Solid understanding of audio-visual connectivity, cabling, and signal flow
• Familiarity with different audio-visual software, control systems, and multimedia tools
• Experience setting up and troubleshooting court reporting related audio equipment
• Excellent organizational and time management skills
• Strong analytical and problem-solving skills
• Opportunity to work in a team-oriented environment
• High School Diploma or Equivalent required
• Former experience in computer maintenance and/or help desk support preferred
• Experience with ForTheRecord FTR Reporter is a plus