IT Support and Network Technician

Mayfran International•Cleveland, OH

15h•Onsite

About The Position

Mayfran International is seeking a dedicated IT Support and Network Technician to help maintain and enhance the organization’s IT infrastructure and provide reliable support to internal users. The role serves as the company’s first point of contact for help desk support, diagnosing and resolving end-user technology issues, and also assists with network administration, systems support, cybersecurity, backup and recovery, and infrastructure projects. The technician supports employee devices and Microsoft 365 services, Windows Server and Active Directory environments, local and wide area networks, endpoint security, backup systems, and IT asset management. The role also participates in upgrades, migrations, technology deployments, system testing, documentation, and vendor coordination. The position is located in Mayfield, Ohio. Mayfran International is a provider of material handling, coolant filtration, chip processing, and recycling systems. It is part of the Tsubaki Group. The company describes its culture as team-oriented and respectful, and states a commitment to ethical and sustainable business practices.

Requirements

Associate’s degree in information technology or a related field and five years of relevant experience; bachelor’s degree in information technology or a related field and three years of relevant experience; or an equivalent combination of education and experience.
Proficiency with Windows desktop operating systems, Microsoft 365 applications, end-user peripherals, printers, and PC and laptop hardware.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and switching.
Demonstrates analytical skills, including collecting and researching data.
Identifies and resolves problems in a timely manner.
Responds promptly and professionally to employee needs, communicates expected resolution times and status updates, and follows through on commitments.
Demonstrates sound judgment, planning and organizational skills, and efficient use of time.
Maintains confidentiality and communicates effectively in writing and orally.
Pursues technical training and development opportunities and works with integrity and ethically.
Demonstrates reliable attendance, initiative, adaptability, teamwork, and resourcefulness.
Follows organizational policies and procedures and supports organizational goals and values.
Demonstrates accuracy and thoroughness, seeks ways to improve quality, applies feedback, and monitors own work.
Observes safety and security procedures.
Able to move, install, and connect computers, monitors, printers, network equipment, and related hardware; may occasionally lift and move equipment weighing up to 50 pounds.

Nice To Haves

Experience with Fortinet products, including FortiGate, FortiSwitch, and FortiAP.
Experience with VMware virtualization platforms.
Experience with Microsoft Intune.
Experience with Microsoft Defender.
Experience with CrowdStrike Falcon.
Experience with Veeam Backup & Replication.
Experience with PowerShell scripting.
Experience with Power BI.
Experience with Power Platform.
Experience with Azure cloud services.
Experience in manufacturing or industrial IT environments.

Responsibilities

Receive, document, prioritize, and resolve Tier 1 hardware, software, networking, and application issues as the first-line help desk contact.
Escalate complex or unresolved issues to the appropriate IT team member or service provider and provide users with status updates.
Configure and deploy desktops, laptops, mobile devices, printers, and peripherals.
Assist users with Microsoft 365 applications and collaboration tools, and create and maintain end-user documentation and knowledge base articles.
Support administration of Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID.
Assist with account provisioning, licensing, access management, shared mailboxes, distribution groups, and Microsoft security and compliance initiatives.
Support Windows Server and Active Directory, including user accounts, groups, permissions, and Group Policy.
Assist with server maintenance, updates, patching, performance monitoring, virtualization, and infrastructure systems.
Document system configurations, procedures, and changes.
Provide technical maintenance and recovery support for local and wide area networks.
Maintain and troubleshoot network switches, wireless infrastructure, firewalls, network security systems, VLANs, DHCP, and DNS services.
Participate in network improvement and modernization projects and maintain network documentation and diagrams.
Use testing tools and troubleshooting techniques to resolve hardware, software, and system issues.
Assist with endpoint security and monitoring platforms; investigate and respond to security alerts and incidents.
Support vulnerability remediation, cybersecurity policies and best practices, security awareness, and compliance initiatives.
Monitor backup systems, identify failures, assist with backup verification and testing, and support restoration requests and disaster recovery procedures.
Maintain documentation for backup and recovery processes.
Maintain IT asset inventories and documentation; track hardware deployments, warranties, and lifecycle replacement schedules.
Assist with procurement, receiving, setup, and deployment of IT equipment.
Assist with infrastructure upgrades, migrations, technology deployments, and implementation of new systems and business technologies.
Participate in testing, rollout, training, and documentation activities.
Interface with vendors and maintenance providers to service and maintain systems.
Implement measures to limit system downtime and provide technical support to optimize system performance.