IT Support and Network Engineer

INTERCOASTAL MEDICAL GROUP• Sarasota, FL, US, FL

6d•Onsite

About The Position

We are seeking an experienced IT Support & Network Engineer to join our technology team supporting a large, multi-site medical group. This position combines hands-on technical support, network engineering, infrastructure operations, and telecommunications. The ideal candidate is a strong technical problem solver who can support day-to-day IT operations while also contributing to the reliability, performance, and security of our enterprise network and communications infrastructure.

Requirements

Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
7+ years of professional IT experience, with experience supporting both end users and IT infrastructure.
Strong troubleshooting and problem-solving skills.
Working knowledge of enterprise networking, including TCP/IP, DNS, DHCP, VLANs, routing, and wireless technologies.
Strong knowledge of VoIP cloud/hybrid phone system/contact center solutions
Experience supporting Windows-based environments and common enterprise applications.
Ability to diagnose and resolve technical issues independently and escalate appropriately when needed.
Strong communication, documentation, organization, and customer-service skills.
Ability to work effectively in a fast-paced, multi-site environment.
Ability to manage multiple priorities while maintaining a high level of attention to detail.

Nice To Haves

Hands-on experience with Cisco Unified Communications Manager (CUCM) and enterprise voice/telephony environments.
Experience with Webex Contact Center, Webex Calling, or other enterprise collaboration/contact-center platforms.
Experience administering and troubleshooting Palo Alto Networks firewalls, including security policies, NAT, VPNs, and related security services.
Hands-on experience with HPE Aruba switching, including VLANs, routing, and switch configuration.
Experience with HPE Aruba wireless, including wireless controllers, access points, SSIDs, authentication, and troubleshooting.
Experience supporting multi-site enterprise networks and interconnected facilities.
Experience with network monitoring, management, and troubleshooting tools.
Experience in a healthcare or other highly regulated environment.
Familiarity with HIPAA, network security, and other healthcare IT requirements.
Relevant certifications such as Cisco CCNA/CCNP, Palo Alto PCNSA/PCNSE, HPe/Aruba certifications, or Microsoft certifications.

Responsibilities

Provide advanced technical support for users, workstations, peripherals, applications, and network connectivity.
Install, configure, maintain, and troubleshoot network and telecommunications infrastructure.
Troubleshoot LAN/WAN, wireless, voice, and connectivity issues across multiple locations.
Support network security, firewall, VPN, and access-control technologies.
Assist with infrastructure upgrades, technology deployments, and IT projects.
Monitor network and system performance and proactively identify potential issues.
Work with vendors and internal IT teams to resolve complex technical problems.
Maintain accurate technical documentation, network diagrams, configurations, and procedures.
Provide responsive, professional support to clinical and administrative staff.
Participate in an on-call or after-hours support rotation as needed.