Network and IT Support Analyst

EnovaPremier LLC•Paris, KY

9d•Hybrid

About The Position

The Network and IT Support Analyst is responsible for maintaining network infrastructure and providing technical support to ensure reliable, secure, and efficient IT operations. This dual-focused role combines network management with end-user support, requiring both technical expertise in networking technologies and strong customer service skills to resolve a wide range of IT issues.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience
2+ years of experience in network administration and/or IT support roles
Strong knowledge of network protocols (TCP/IP, DHCP, DNS) and troubleshooting
Experience with network hardware configuration (Dell, Juniper, Cisco or similar)
Proficiency in Windows operating systems and Microsoft Office suite
Understanding of network security principles and implementation
Experience with remote desktop support tools and ticketing systems
Strong analytical and problem-solving skills
Excellent communication abilities and customer service orientation

Nice To Haves

Network certifications such as CCNA, CompTIA, Network+, or equivalent
Technical support certifications such as CompTIA, A+, or ITIL Foundation
Experience with Linux and Raspberry PIs
Knowledge of scripting languages, such as Python and SQL
Knowledge of automation tools, such as Ansible or PDQ
Ability to support Microsoft SQL Server and run basic SQL queries
Knowledge of network monitoring tools, such as PRTG or Solarwinds NPM
Experience in a multi-site or enterprise environment

Responsibilities

Monitor, maintain, and troubleshoot network systems including routers, switches, firewalls, and wireless access points
Respond to and resolve IT support tickets for hardware, software, and connectivity issues
Install, configure, and maintain network equipment and end-user workstations
Implement security measures as directed by the Cybersecurity and Infrastructure Managers to protect network integrity and prevent unauthorized access
Provide remote and in-person technical support to end users across the organization
Perform regular network audits and updates to maintain compliance with security policies
Manage user accounts, permissions, and access rights across systems
Support custom applications necessary to run plant operations at EnovaPremier
Document network topology, support interactions, and technical procedures
Analyze network traffic and performance metrics to optimize system operations
Track IT assets and manage equipment lifecycle
Collaborate with IT teams on projects requiring network and support expertise
Research and recommend technology enhancements to improve efficiency
Other responsibilities and roles as assigned