IT Support/Network Technician

IMG Information Management Group, Inc.•Fair Oaks, VA

6d•Onsite

About The Position

Information Management Group (IMG) is seeking a highly motivated IT Support/Network Technician to join our team in Fairfax, VA. This position requires a professional who brings strong technical expertise, exceptional attention to detail, and a collaborative approach to problem-solving. Your day starts at headquarters, making sure employees have the technology, access, and connectivity they need to do their jobs securely and efficiently. You’ll work across both IT support and network infrastructure, balancing hands-on troubleshooting with cybersecurity and compliance responsibilities. When traveling (20-30% to locations such as Washington, DC; Pittsburgh, PA; and Albany, NY) you will support network and IT infrastructure, install, terminate, label, and test CAT 5/CAT 6 copper cabling and multimode or single-mode fiber, including ST, SC, and LC fiber connections. You will use Fluke testing equipment to certify copper and fiber installations, troubleshoot connectivity problems, and verify that cabling meets required standards. You will work in network closets, server rooms, and other infrastructure environments, performing cable routing, dressing, labeling, patch-panel installation, and backbone-cabling work. You will install and configure infrastructure equipment such as servers, UPS systems, LAN/SAN equipment, patch panels, network jacks, faceplates, and related hardware. You will coordinate with users, IT staff, and other technical teams to resolve issues, complete infrastructure projects, and keep systems running securely and reliably.

Requirements

Active Secret or L security clearance
Working knowledge of Windows and basic familiarity with macOS
Experience re-imaging, configuring, and deploying computers using established build procedures.
Ability to prepare equipment for new hires, including asset tagging, staging, setup, and verification of required access and connectivity.
Knowledge of equipment lifecycle practices, including device wiping, sanitization, retirement, and adherence to company security procedures.
Ability to maintain accurate IT asset inventories, serial numbers, equipment assignments, and spare-equipment records.
Experience providing in-person technical support, troubleshooting end-user issues, and documenting work in a ticketing system.
Understanding of basic networking: IP addressing, DHCP, DNS, switches vs. routers
Comfortable with hardware: opening up machines, swapping components, and diagnosing physical faults
Reliable, organized, and able to manage your own task list
Able to lift up to 40 lbs, work at heights on a ladder, and spend time crawling, kneeling, and working in tight spaces such as ceilings, under desks, and in closets
5+ years’ experience in cabling or network technician work
Qualified to install, terminate, and conduct certification testing of Category 3, 5e, 6, and 6a unshielded twisted pair (UTP) cable, multimode and single-mode fiber cable
Knowledge in the application of the following structured cable standards and codes: ANSI/TIA/EIA 568-B, ANSI/TIA/EIA 569, ANSI/TIA/EIA 606, ANSI/TIA/EIA 607, NFPA 70
Proficient with Fluke DSX-8000 copper/fiber tester
Proficient with Fluke OFP-100-QI OptiFiber Pro Optical Time Domain Reflectometer
Writing and speaking clearly and concisely about technical topics

Nice To Haves

CompTIA Security+, CompTIA A+, or Network+
Experience with imaging or MDM tools (Intune, Autopilot, Jamf, MDT, SCCM)
Familiarity with Microsoft 365, Entra ID/Active Directory, and ticketing systems
Basic scripting (PowerShell) or interest in learning

Responsibilities

Re-image and deploy laptops and desktops using our standard build process.
Unbox, asset-tag, configure, and/or stage new equipment for new hires.
Wipe, sanitize, and retire old devices according to company procedure.
Keep inventory current: assets, serial numbers, assignments, and spares.
Respond to in-person help requests and tickets that can't be solved remotely.
Replace failed physical hardware: keyboards, monitors, docks, drives, RAM, batteries, etc.
Support conference room AV, displays, and video-conferencing equipment.
Set up, support, and troubleshoot printers, scanners, and other office devices.
Assist new hires with first-day setup and walk-throughs as needed.
Maintain labeling, cable maps, and basic network documentation
Provide end-users with industry best practices
Support network and IT infrastructure
Install, terminate, label, and test CAT 5/CAT 6 copper cabling and multimode or single-mode fiber, including ST, SC, and LC fiber connections.
Use Fluke testing equipment to certify copper and fiber installations, troubleshoot connectivity problems, and verify that cabling meets required standards.
Work in network closets, server rooms, and other infrastructure environments, performing cable routing, dressing, labeling, patch-panel installation, and backbone-cabling work.
Install and configure infrastructure equipment such as servers, UPS systems, LAN/SAN equipment, patch panels, network jacks, faceplates, and related hardware.
Coordinate with users, IT staff, and other technical teams to resolve issues, complete infrastructure projects, and keep systems running securely and reliably.