IT Network Technician

The Gowan Co.•Yuma, AZ

1d•Onsite

About The Position

The Network Technician is responsible for supporting and maintaining Gowan’s network infrastructure, telephone systems, and cybersecurity measures. This position focuses on day-to-day network operations, providing second-level support for telephone systems, and collaborating with internal IT teams to safeguard the company’s data from cybersecurity threats. The role requires strong technical knowledge of network infrastructure, Microsoft Office 365, and endpoint security.

Requirements

Proficient in PC operating systems, including Windows 10, Windows 11, Mac OS, and Linux.
Knowledge of installing, managing, and troubleshooting Microsoft Server Operating Systems.
Experience with On-Premises Microsoft Active Directory and Azure Active Directory.
Knowledge in Microsoft 365 applications and security, including: Intune, Exchange Online, Teams, OneDrive, Compliance and Security, Security audits
Experience with LAN/WAN networking, IPv4, DNS, DHCP, VPN, and LDAP protocols.
Understanding of cybersecurity standards and best practices.
Knowledge of email security solutions.
Strong verbal and written communication skills.
Ability to work independently or as part of a team in a fast-paced, deadline-driven environment.
Must be able to manage multiple tasks and projects simultaneously.

Nice To Haves

Bachelor’s Degree in Information Systems, Computer Science, or a related discipline
Bilingual (English/Spanish) preferred.

Responsibilities

Provide network infrastructure support and manage configurations, including upgrades and modifications to the network and other installations.
Conduct network performance analysis, including traffic load, connect time, transmission speeds, and throughput to ensure optimal performance.
Provide second-level support for telephones and telephone system infrastructure.
Ensure the highest levels of availability and reliability for the telephone systems infrastructure.
Coordinate with vendors, service providers, and IT personnel to resolve telephone system-related issues.
Support and maintain collaboration applications and videoconferencing systems to ensure effective communication within the company.
Protect the company’s data and information systems from cybersecurity threats.
Identify, analyze, communicate, and contain cybersecurity incidents when they occur.
Deploy, monitor, and maintain endpoint security for servers and computers.
Support email security solutions and monitor systems for vulnerabilities.
Support Microsoft Office 365 security solutions and perform security audits to ensure compliance.
Collaborate with other IT teams to maintain up-to-date IT systems.
Other duties as assigned