IT NETWORK TECHNICIAN

Tamaya Enterprises Inc. d•Santa Ana Pueblo, NM

5h•Onsite

About The Position

Under the supervision of the Cyber Security Manager maintains the network cabling and assists Network Administrators and Engineers in preventive and corrective maintenance of network infrastructure. Core Values & Expectations: Treat all other co-workers with dignity and respect regardless of position. Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.

Requirements

Associate’s Degree in Information Technology or a related field, or equivalent combination of education, training, certification, and experience required.
CompTIA NET+ certification required.
A smartphone capable of running company applications and communication systems is required.
All employees are required to proficiently use a smartphone for company applications, email, and text.
Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
Maintains a strict level of confidentiality regarding company information.
Strong organizational skills.
Proven ability to provide outstanding customer service.
Must have excellent problem solving abilities.
Must be a detail-oriented, organized individual with the ability to multi-task.
Must be able to work in a fast paced environment.
Must be able to deal with stressful situations in a professional manner.
Must be a team player.
Display strong verbal and written communication skills
Proven ability to handle conflict situations.

Nice To Haves

Preference is given to qualified Santa Ana Tribal Members.
Two (2) years’ experience technical support experience in an enterprise environment preferred.
Prior experience in a casino IT environment preferred.

Responsibilities

Maintains, terminates and installs network cabling.
Moves, installs, and upgrades network hardware, wifi, and other network infrastructure systems.
Assists Network Administrators and Engineers in administration and support of enterprise infrastructure.
Prepares and maintains technical records and documentation in conformance with department standards.
Provides technical training to end users regarding infrastructure systems use and procedures.
Conducts preventive maintenance routines and change control processes for assigned systems to ensure optimal operation while minimizing business impact.
Performs regular system backups and validates them by disaster recovery testing.
Ensures compliance of all assigned systems with applicable regulatory frameworks.
Assists Network Engineers and Administrators in administrating network backbone infrastructure, including switches, routers, firewalls, audio-visual systems, VOIP telecommunications systems, and cabling plant.
Performs other duties as assigned.