Business IT & Network Technician

Green Hills Communications•BRECKENRIDGE, MO

1d•$25 - $32•Onsite

About The Position

The Business Services Technician I will provide business customers with technology products and services to be able to conduct thorough and effective business throughout the community and to customers.

Requirements

Must have experience working with computer software and hardware and a variety of internet applications, networks and operating systems including but not limited to: Microsoft Windows & Server, Microsoft Office Suite (Word/Excel/Outlook/etc.), Firewalls
Firm understanding of the Ethernet layers
Must have troubleshooting abilities and be able to isolate a problem to it’s failing component
Ability to listen and ask probing questions to assist in the troubleshooting process.
Ability to use power tools, understand network diagnostic tools and install, terminate and test ethernet cables
Associates degree required or at least 2 years of experience

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Installs and troubleshoots POTS services, internet access services, hosted services (including hosted IP phone service), and data backup services for all business customers.
Work with end users to understand their problems and then resolve their problems with minimal supervision.
Provide technical support for a variety of network products ranging from simple un-managed switches to multiple vendor firewall and Internet security devices. This support includes supporting customers with multiple sites and complex VPN configurations.
Setup, configure, and handle trouble calls for all hosted (VOIP) phone services
Manage and support internal phone systems at all sites
Answer trouble calls from business customers to determine best avenue for solution
Setup and configure desktop workstations prior to deployment to business customer sites
Support other Business Services Technicians to give remote support to Business customers during high volume situations or absences
Assist Information Systems Manager with internal PC’s and printers
Travel to customer sites and assist with large phone system deployments and projects
Perform other related duties as assigned