Sr. IT Support Analyst

TD•Toronto, ON

3d•Onsite

About The Position

The IT Support Analyst position interacts with all users of ION/TOMS including Front Office, Finance & Operations, Back Office, Treasury Credit, and Risk Management to develop and implement lasting and robust technology solutions as well as support the existing application and surrounding framework. The Global FI E-Trading Support Group is responsible for providing Global Support to the TD Securities FI eTrading and Front office businesses located in major financial centers including Toronto, New York, London and Singapore. The successful candidate will have the following responsibilities: Supporting & delivering solutions to the firm's Fixed Income Trading & Sales desks in North America. The Analyst will join an experienced team, responsible for managing applications that offer pricing, risk, electronic / algorithmic trading and trade capture functionalities to the Business. The role will initially involve 1st and 2nd line application support responsibilities, offering engagement with a broad range of stakeholders across Front & Middle Office, Product Control, Risk Management, Back Office, Application Development and Infrastructure teams. Training will be provided, though given the nature of the role, the successful candidate is expected to have a 'hands on' attitude and be proactive to enhance their knowledge. Systems and applications comprise vendor and in-house built tools, with ION Market Marking solution as foundation. Develop ad-hoc reporting tools for all business groups. Periodic on-call support and shift work required.

Requirements

5-7 years of Experience supporting front-to-back Trading Systems and Trading Desks.
Knowledge of ION Trading solutions / implementations.
Experience supporting exchange connectivity (e.g., MarketView) ION MMI.
ION Anvil.
Comfortable assessing trading systems/components to investigate trade breaks, connectivity, and data issues.
Understanding of financial markets and products, in particular Fixed Income, Interest rate products, Repo.
Understanding of electronic trading, markets, connectivity, market making, and algorithmic/automatic trading.
Front Office facing support.
Proven experience working with developers, business analysts, and systems support team.
Scripting and / or experience in Programming Languages.
Working experience in with the following technologies: Linux RH, Windows Server, Oracle, SQL, Python.
Knowledge of IT project & development lifecycles (SDLC), agile methodology and ITIL.
Strong analytical skills.
Computer science or Mathematics degree required.

Responsibilities

Supporting & delivering solutions to the firm's Fixed Income Trading & Sales desks in North America.
Managing applications that offer pricing, risk, electronic / algorithmic trading and trade capture functionalities to the Business.
1st and 2nd line application support responsibilities.
Engagement with a broad range of stakeholders across Front & Middle Office, Product Control, Risk Management, Back Office, Application Development and Infrastructure teams.
Develop ad-hoc reporting tools for all business groups.
Periodic on-call support and shift work required.