IT Support Analyst

Canvas Worldwide•El Segundo, CA

5d•Hybrid

About The Position

Canvas Worldwide is seeking a Helpdesk Support Analyst to join its Technology & Agency Services team. The role provides first-level support for endpoints, including Windows, MacOS, iOS, and Android devices, as well as Azure and Microsoft 365 cloud services and maintenance. The analyst also helps maintain the technical knowledge base and inventory. This is a hybrid role requiring at least three days per week in the El Segundo office, with travel to offsite meetings throughout the assigned area 10–25% of the time. Off-hours and emergency support may be required.

Requirements

At least two years of experience in a comparable position.
Strong written and verbal communication skills to provide reliable support for associates.
Strong familiarity with Microsoft Office 365, SharePoint, Intune, Azure, and Adobe.
Ability to lift and transport computers and devices for setup and shipping.

Nice To Haves

Experience with AV, videoconference systems, and presentation support.
Understanding of cloud computing services, including Microsoft, Google, and AWS.

Responsibilities

Monitor and respond to associate technical requests through the Zendesk ticket queue and Teams support channel.
Create, test, and deploy endpoint devices.
Meet SLA response times and security standards, escalating issues as needed.
Create and maintain knowledge base articles covering solutions, processes, and workflows.
Assist with preparing and enforcing logging and reporting procedures for end-user computing operations.
Assist with inventory and provide oversight to inventory management.
Handle onboarding and offboarding for accounts and equipment, including assistance and walkthroughs for new associates.
Identify systemic or ongoing issues and work with desktop support and vendors to isolate and resolve them.
Lift and transport computers and devices for setup and shipping.
Provide off-hours and emergency support as required.
Attend offsite meetings and travel throughout the assigned area.