IT Support Analyst

Horner & Shifrin•Saint Louis, MO

About The Position

Horner & Shifrin is hiring a Support Analyst in its Information Technology unit. The role provides customer service by implementing, maintaining, supporting, and optimizing workstation and server hardware, software, and network equipment connectivity. The analyst serves as a technical support contact for staff and helps resolve issues across Windows devices, Microsoft 365, identity systems, and related infrastructure. The position requires 1–3 years of experience. Work may involve after-hours hours and overnight travel to other office locations. The target salary range is $60,000–$70,000. Compensation will take into account the successful candidate’s knowledge, skills, competencies, experience, and geographic location. Horner & Shifrin describes itself as a 100% employee-owned company and a Top Workplace recognized by the St. Louis Post-Dispatch from 2017–2025. Applicants must complete the online application; visits and phone calls will not be accepted.

Requirements

1–3 years of experience is required; hands-on experience deploying, supporting, and troubleshooting hardware, Windows operating systems, and Windows applications is preferred.
Working knowledge of Windows servers and networking hardware protocols.
Strong customer service orientation and effective verbal communication skills.
Precise attention to detail and a high level of organization.
Excellent communication and interpersonal skills.
Highly self-motivated and directed.
Strong documentation skills.
Proven analytical and problem-solving abilities.
Ability to multitask and organize and prioritize deadlines.
Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred but not required.

Nice To Haves

Exposure to Microsoft 365 administration, including Exchange Online, Entra ID, Intune, and Defender.
Experience working with third-party vendors.
Microsoft, CompTIA, Cisco, or other certifications.

Responsibilities

Deploy, enroll, and manage Windows desktops and laptops using Microsoft Intune.
Serve as the first point of contact for staff seeking technical assistance by phone and through the ticketing system.
Perform remote troubleshooting, including password resets, new user and workstation setups, and desktop issues.
Prioritize and execute tasks effectively.
Support Windows workstations and servers.
Support antivirus and malware software and remediation.
Assist with and monitor backup systems and data recovery operations.
Support the hybrid identity environment, including on-premises Active Directory and Entra ID.
Support Microsoft 365 Exchange mailboxes, distribution groups, mail flow rules, and spam and phishing filtering.
Assist with third-party vendor management.
Produce accurate documentation related to client environments and issue resolution.
Learn, retain, and apply new technologies and concepts.
Provide proactive technical support and customer service.