IT Support Analyst

Megger•Dallas, TX

About The Position

At Megger, we believe in your potential — your ability to learn, grow and contribute in meaningful ways to our success as a leader in test, monitoring and data analytic solutions for the electrical power industry. We believe in giving you the opportunity, accountability, and visibility to do just that so why not see what opportunities we have available.

Requirements

2–5+ years of experience in desktop support / IT support
Strong experience with Active Directory (user management, GPOs)
Experience with a ticketing system (Freshdesk preferred)
Solid knowledge of Windows 10/11, Microsoft 365, and basic networking
Experience supporting multiple locations or remote users
Strong troubleshooting and problem-solving skills
Excellent communication skills (ability to support non-technical users)

Nice To Haves

Experience supporting international users (US, Canada, Mexico)
Familiarity with VPNs, remote tools, and endpoint management systems
Basic networking knowledge (TCP/IP, DNS, DHCP)
IT certifications (CompTIA A+, Network+, Microsoft certifications) are a plus
Bilingual (English/Spanish) is a plus

Responsibilities

Provide day-to-day desktop support for end users (hardware, software, and network issues)
Manage and support Active Directory (user accounts, group policies, permissions)
Respond to and resolve tickets using Freshdesk (or similar ticketing system)
Support IT operations across multiple sites in the US, Canada, and Mexico
Install, configure, and maintain desktops, laptops, printers, and peripherals
Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
Assist with onboarding/offboarding of employees (account setup, device provisioning)
Coordinate with network and infrastructure teams for escalations
Maintain documentation for IT procedures and support processes
Ensure compliance with IT policies and security standards