IT Support Analyst
E.A. Sween Company•Woodridge, IL
•$53,391 - $74,791•Onsite
About The Position
We are seeking an IT Support Analyst to provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on delivering a positive end-user experience by resolving technical issues efficiently and professionally.
Requirements
- Associate’s degree in information technology or related field, or equivalent experience.
- 3+ years’ Experience providing end-user and infrastructure technical support.
- Strong customer service, communication, and organizational skills.
- Ability to troubleshoot issues independently and follow established procedures.
- Experience monitoring nightly batch schedules and doing basic troubleshooting.
- Experience working with network hardware and software.
- Experience working with network and security administrative processes such as password management.
Nice To Haves
- Experience supporting voice-directed picking systems.
- Experience in food distribution or logistics environments.
- Experience working in or supporting systems within a unionized workforce environment.
- Experience supporting multi-site warehouse operations.
- Experience supporting ERP and similar software solutions.
- Experience supporting Blue Yonder Warehouse Management System.
Responsibilities
- Provide day-to-day technical support for end users, including hardware, applications, and system access issues.
- Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software.
- Support employees working in office, manufacturing, and warehouse environments.
- Escalate complex or unresolved issues to appropriate IT teams.
- Document incidents, resolutions, and procedures in the ticketing system.
- Assist with employee onboarding and offboarding activities. Which includes setting up new equipment for the employee onboarding.
- Monitor network connectivity identifying and working with network providers to resolve outages.
- Monitoring nightly batch schedules and doing basic troubleshooting if issues occur.
- Support IT projects and initiatives as assigned.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- 8 Paid Holidays
- Company-Paid Life Insurance
- 401(k) with Company Match
- Short-Term and Long-Term Disability Plans
- Tuition Reimbursement
- Employee Recognition Program (Boss Bucks)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
