IT Support Analyst

Movado Group, Inc•Paramus, NJ

1d•$60,000 - $68,000•Onsite

About The Position

The GIT Support Analyst provides first and second-level support to all domestic Movado Group employees and Retail Stores. Responsibilities include ensuring timely operational and technical support for personal computers and peripherals and providing and ensuring prompt and effective troubleshooting, resolution, and documentation of all assigned user support problems and service requests.

Requirements

Degree in a related field of study, preferably Computer Science, or Informational Systems or equivalent business experience
3+ years’ experience in Desktop and/or Helpdesk support
Technical expertise in current standard desktop software (Microsoft Office, Windows, Mac)
Experience with corporate Mac OS support is a must
Customer Service focus and emphasis on building positive customer relationships
Excellent organization, project management, written and verbal communication skills
Able to work with all levels of staff and management and lead cross-functional teams
Able to technically mentor clients and co-workers
Excellent analytical, decision making and technical problem-solving skills
Able to handle multiple priorities in a fast-paced environment

Nice To Haves

Retail POS System Support is a plus
IT industry standard certification from Microsoft, Apple, CompTIA, HDI, PMI is a plus, but not required

Responsibilities

Set and manage priorities, provide daily support and troubleshooting of all domestic IT technology issues including retail store POS system support.
Update problem management system with timely and meaningful information in accordance with desktop service levels.
Gather and log all relevant information about the issue and attempts to resolve it using tools provided and the collective knowledge of their teammates and supervisors.
Utilize knowledge base used to assist in troubleshooting efforts.
Share experiences with other team members.
Assist in the deployment and rollout of software and hardware to meet business needs.
Develop and maintain detailed project plans to coordinate the purchase, receipt, inventory, and disposal of all IT assets.
On-board new employees with GIT orientation to computer assets
Respond to all voice mail and email messages daily.
Develop advanced technical knowledge of all desktop applications and OS software supported by Technology Services.
Troubleshoot and assist in the use of all supported software.
Participate in the team rotation for off-hour and weekend on-call coverage.
Develop working knowledge of all supported desktop and POS applications.
Troubleshoot and assist in the use of all supported software and operating systems.
Maintain an accurate inventory of GIT Client assets, including spare parts/items for break/fix support.
Coordinate activities to support SAP client / printing, direct application issues to appropriate support groups.
Rotating off-hour and weekend on-call coverage is required (shared responsibility among team).
assist in documenting installation and configuration procedures for both standard and non-standard software packages
assist in deployment and rollout of software and hardware as required by the demands of the business.
Maintain accurate inventory of computer assets, including spare parts/items for break/fix support.
May be asked to be primary analyst responsible for various software tools in use by the company.