IT Support Analyst

Infoverity•Columbus, OH

1d•Hybrid

About The Position

Infoverity is hiring an IT Support Analyst to be the first point of contact for our team’s technology needs — laptops, accounts, applications, and everything in between. This is a hands-on helpdesk role built for someone early in their career, with a real path into systems administration, identity management, and security operations. You will work alongside our Information Systems team and get exposure to a modern cloud-first environment: Google Workspace, Microsoft 365, Jira, and Endpoint Management. THIS PERSON MUST BE LOCATED IN CENTRAL OHIO AND WILLING TO COME INTO INFOVERITY'S DUBLIN OFFICE 2-3 DAYS PER WEEK.

Requirements

Located in central Ohio and and willingness to come into Dublin office 2-3 days per week
1–2 years in IT support, helpdesk, or desktop support — internships, campus IT jobs, and co-ops count
A degree in IT, MIS, Computer Science, or a related field
Comfort troubleshooting Windows and macOS laptops and common business tools
Strong customer-service instincts: patience and clear explanations
Organization — you can juggle several open requests and know what is still outstanding
Curiosity about how systems work, and interest in learning identity, SaaS administration, and security
Ability to lift and move computer equipment, and occasional flexibility for after-hours maintenance or urgent issues

Nice To Haves

CompTIA A+, Network +, Security+, or ITIL Foundation
Experience with a ticketing system such as Jira Service Management
Exposure to Entra ID, MFA, or SSO
Endpoint or mobile device management tooling
Basic scripting in PowerShell, Bash of Python
Foundational networking - DNS, DHCP, VPN, Wi-Fi
Interest in cybersecurity or Azure

Responsibilities

Serve as the first point of contact for internal IT requests — ticket, chat, and walk-up
Troubleshoot laptops, mobile devices, peripherals, and connectivity issues on Windows, Linux and MacOS
Handle account access, password resets, and everyday questions across our collaboration and business tools
Image, configure, and ship laptops; maintain hardware inventory and coordinate warranty repairs
Partner with HR and hiring managers on new hire setup, role changes, and offboarding
Run routine patching and software updates, and help verify device compliance
Write and maintain knowledge base articles and how-to guides that cut down repeat tickets
Escalate what is beyond your scope, and spot patterns worth fixing at the root