IT Support Analyst
About The Position
Filevine is a rapidly growing legal technology software company that is pioneering a new way of managing complex requirements and tasks, saving our users valuable time, improving productivity and efficiency, and driving a higher level of customer satisfaction by improving communications. Filevine is known for powerful analytics, innovative organizational science, and world-class user experience. The company has an extraordinary team of passionate professionals who love working together to help organizations thrive. Our Mission Provide internal IT support functions to support Filevine’s end users and business goals, enabling users and teams to perform their job functions efficiently and securely. These goals include taking reasonable measures to avoid a significant regulatory failure, compliance violation or a material data breach. Job Summary The IT team is looking for an IT professional to join our team in the Salt Lake office as an IT Support Analyst. You will report to our IT Director and help support the SLC office and our remote workforce while working closely with the broader IT team on all global initiatives.
Requirements
- 2-3 years of experience in a fast-paced, corporate IT environment
- Advanced knowledge of the macOS ecosystem and Windows
- Advanced proficiency in MDM solutions (bonus points for certifications)
- Advanced proficiency working with core IT systems and other IT management tools
- Experienced working with ticketing or helpdesk systems
- Experienced with troubleshooting AV and conferencing equipment
- Ability to think critically, communicate well, and take initiatives
- Clear understanding of networking infrastructures, terminology, and hardware
- Clear understanding of standard corporate security practices (bonus points for security certifications)
Nice To Haves
- Associates in Computer Science
- Certifications including networking are preferred : A+, Network+
Responsibilities
- Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support
- Manage the IT-related aspects of employee onboarding and off-boarding processes. This includes: Provisioning system access Setting up and configuring user workstations Managing hardware inventory and asset shipping logistics Assisting with first-day IT onboarding sessions Handling access termination Coordinating all related IT communications throughout these processes
- Maintain and manage all endpoints with our Intune and Kandji MDM systems, while performing regular audits to ensure accuracy and compliance with company policies
- Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity
- Provide AV support for company-wide meetings/events and after-hours emergency on call support
Benefits
- Medical, Dental, & Vision Insurance (for full-time employees)
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Paid time off policy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
