IT Support Analyst- 2nd Shift

Capstone I T • Springfield, MO

5d • Onsite

About The Position

Capstone IT is seeking IT Support Analysts to provide first-level technical support for retail store operations in a 24/7 help desk environment. The role supports retail stores, distribution centers, and corporate users in a high-volume call center, troubleshooting hardware, software, Point of Sale (POS) systems, and network issues over the phone. Approximately 80% of the workday is spent handling incoming calls. The position is onsite in Springfield, Missouri, on a second-shift schedule of approximately 5 PM to midnight, with weekend availability required. This is a W-2 contract-to-hire opportunity. Only U.S. citizens and Green Card holders will be considered; C2C and third-party candidates are not accepted.

Requirements

• 1–5 years of IT help desk, desktop support, customer support, or related experience; technical school training will also be considered.
• Basic understanding of computer hardware, software, operating systems, and networking.
• Strong troubleshooting, problem-solving, and critical-thinking skills.
• Excellent communication, phone etiquette, and customer service skills.
• Ability to work independently in a fast-paced environment.
• Weekend availability required.
• Only U.S. citizens and Green Card holders will be considered; no C2C or third-party candidates.

Nice To Haves

• Associate degree or higher in IT or a related field.
• CompTIA A+, Network+, Linux+, or Cisco certifications.
• Experience supporting retail POS systems or working in a technical support center.
• Bilingual communication skills; helpful but not required.

Responsibilities

• Provide first-level technical support to retail stores, distribution centers, and corporate users in a high-volume call center environment.
• Troubleshoot hardware, software, POS systems, servers, LAN/WAN connectivity, and telephony issues.
• Diagnose and resolve technical problems over the phone, escalating complex issues when necessary.
• Document incidents and track resolutions.
• Assist with hardware installations and repairs.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed