IT Statewide Analyst 1, 2, 3

State of Louisiana•Baton Rouge, LA

13h

About The Position

The Division of Administration’s Office of Technology Services (OTS) is hiring for its Network Communication Services (NCS) section. The role uses technical disciplines and tools to support NCS business operations. The Business Support team ensures NCS expenses and revenue are properly documented, balanced, and accessible to NCS leadership. The analyst reviews expenditures and service inventories to identify overspending and billing errors, and works with the appropriate NCS teams to make corrections or improvements. The role also supports complex systems and workflows for tracking and billing statewide telecommunications and network products and services, and coordinates with other OTS and DOA sections on property management, contract maintenance, and related business functions. The vacancy may be filled as an IT Statewide Analyst 1, 2, or 3 through a career progression group. The appointment may be a new hire or a promotion of a current permanent-status classified employee. The listed salary range is for the IT Statewide Analyst 1; pay ranges for the other progression levels are available through the linked job titles in the posting. Minimum qualifications may be met through one of several combinations of education and experience, including relevant experience in information technology, project management, business analysis, or administrative services. College credit may substitute for some general work experience, subject to the stated limits. An approved certification may substitute for education and/or experience requirements under the conditions described in the posting. Applicants must provide relevant, detailed education and experience information in the application; resumes are not accepted in lieu of completed application sections. A background check will be conducted before a new hire, and prospective employees may be subject to pre-employment drug testing. New hires are subject to federal E-Verify employment eligibility verification.

Requirements

Five years of experience in information technology, project management, business analysis, or administrative services; OR six years of full-time work experience in any field plus three years of experience in one of those areas.
Alternatively, an associate’s degree in information technology plus three years of experience in information technology, project management, business analysis, or administrative services.
Alternatively, a bachelor’s degree plus three years of experience in information technology, project management, business analysis, or administrative services.
Alternatively, a bachelor’s degree with 24 semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of relevant experience.
Alternatively, a master’s degree plus two years of relevant experience.
Every 30 semester hours earned from an accredited college or university may substitute for one year toward the six years of full-time work experience in any field, up to 120 semester hours and four years of substitution.
An approved certification may substitute for education and/or experience requirements at hire or promotion when the appointment is made from a Certificate of Eligibles.
Provide relevant, detailed education and experience information in the application; resumes are not accepted in lieu of completed education and experience sections.
Selected candidates must submit original documentation upon hire.
New hires are subject to a background check and E-Verify; prospective employees may also be subject to pre-employment drug testing.

Responsibilities

Support critical systems and workflows for ordering, inventorying, and billing NCS products and services.
Participate in developing and maintaining billing and inventory databases.
Provision new employees’ access to MySoft, analyze access logs, and update or remove user access as needed.
Manage production of customer invoices.
Track and process vendor billing media, promptly addressing gaps.
Work with the OTS AppDM team to create and implement exception reports for identifying billing discrepancies; research and analyze data to verify vendor charges against contracts, billing agreements, and tariffs.
Advise OFSS on discrepancy resolution and whether vendor payments should be authorized or withheld.
Document and submit credit requests to vendors for erroneous billing.
Analyze complex billing databases and reports to identify underbilling or overbilling, and work with customers, internal personnel, and telecommunications vendors to correct inventory.
Create and compile system-generated reports for internal and external customers.
Enter customer service orders when needed.
Support contract activities and vendor account management.
Work with NCS leadership, OTS Contract staff, and OSP to develop procurement strategies for statewide telecommunications products and services.
Maintain internal NCS contract documentation and assist with telecom service bids, contract awards, renewals, and usage reporting.
Coordinate development of technical specifications for telecom and network RFP/ITB efforts and support the technical side of bid evaluations.
Monitor and document contractor performance for compliance with technical standards and service agreements, and work with OSP and NCS leadership to address deficiencies.
Review complex cost allocation reports and LaGov transactions to assess financial performance and ensure appropriate cost allocation and recovery.
Manage vendor account relationships in coordination with other NCS teams and OFSS.
Research telecommunications and network trends, products, technology, and services, and recommend ways to better meet state government communication requirements.
Recommend, analyze, and test modifications to service order, procurement, inventory, and billing systems.
Research telecommunications inventory databases to resolve complex problems and support special projects assigned by higher-level IT staff.
Lead associates in testing system modifications.
Manage purchasing for all NCS sections, maintain purchase records, ensure appropriate expense allocation, and make annual purchases on time to avoid lapses.
Use an assigned LaCarte purchasing card for small purchases, if applicable, in accordance with related policies and procedures.
Manage a complex database of NCS expense data used by other NCS sections to develop and manage service rates.
Coordinate documentation and tagging of new assets before deployment.
Work with OTS Property Managers and LPAA on equipment surplusing, asset tag distribution, annual LPAA Certification of Inventory, and audit findings.
Maintain inventories of computer hardware and software products used by NCS staff.
Perform other tasks, special projects, analyses, studies, and plans as directed in support of NCS lines of service.