IT Statewide Associate Engineer 1-3 (Core Operations)

State of Louisiana•Baton Rouge, LA

14h

About The Position

The Division of Administration’s Office of Technology Services (OTS), Network Communication Services (NCS) section, has an entry- to mid-level network operations vacancy supporting Core and Data Center Network Operations. The incumbent assists with installation, configuration, maintenance, and support of moderately complex core, backbone, and data center infrastructure under OTS responsibility. The work includes service provisioning, routine maintenance, basic troubleshooting, and assisting higher-level engineers with hardware upgrades, service migrations, and office moves. The position may provide limited guidance to junior associates on standard tasks and Tier 2 coordination for network incidents beyond the scope of end-user teams. Technical skills are developed through approved instruction and hands-on experience in foundational and emerging network technologies used in the OTS enterprise environment. The position is located in Louisiana’s Division of Administration, the state government’s management arm and hub of its financial operations. The Division oversees the state capital construction program, works to provide state and federal community-development grants, develops the state budget, provides technology services, guides agencies on purchasing and contracting, and administers federal recovery funds for Louisiana residents. This recruitment may fill the career-progression levels of IT Statewide Associate Engineer 1, 2, or 3. The salary range on the posting reflects the pay grade minimum and maximum for level 1; ranges for levels 2 and 3 are available through the linked job titles. Appointment may be by new hire or promotion of a current permanent-status classified employee. No Civil Service test score is required. Applicants must complete the education and experience sections of the application; resumes are not accepted in lieu of those sections. A background check, including criminal record history, will be conducted before new hire, and prospective employees may be subject to pre-employment drug testing. New hires are subject to employment eligibility verification through E-Verify.

Requirements

Two years of experience in information technology; or six years of full-time work experience in any field; or an associate’s degree in information technology; or a bachelor’s degree.
Every 30 semester hours earned from an accredited college or university may substitute for one year of the six-year general work-experience requirement, up to 120 semester hours and four years of substitution.
Any college hours or degree must be from an accredited college or university.
Information supporting eligibility, including relevant and detailed experience and education, must be included in the application.

Responsibilities

Assist with data network projects, service orders, and maintenance activities according to established timelines, procedures, and standards.
Install and configure Layer 2 switches in data center and backbone environments, including basic port and VLAN settings under guidance from senior personnel.
Run and organize fiber and copper cabling in network closets and infrastructure spaces.
Provide timely and accurate order and project closure updates to maintain billing inventory and network documentation.
Participate in small-scope core infrastructure deployments or changes under the direction of higher-level staff.
Coordinate with other OTS teams, customers, and vendors as instructed.
Provide limited guidance to junior personnel on basic provisioning tasks.
Assist higher-level staff with configuring Layer 3 devices, subnets, and routing in data center and backbone environments.
Troubleshoot basic Layer 2/3 connectivity or configuration issues in data center and backbone environments.
Restore services through equipment resets, port changes, or basic configuration modifications.
Replace failed hardware components or patch cables as directed.
Escalate complex or persistent Layer 2/3 issues to senior staff or vendors and assist with troubleshooting.
Communicate with affected customers and document updates in the incident tracking system.
Provide Tier 2 support to EUC field and helpdesk staff when escalated issues relate to core infrastructure.
Update documentation based on incident resolution steps.
Receive instruction and participate in training related to advanced communications technologies.
Develop foundational understanding of OTS architecture, core protocols, tools, and services.
Study industry-standard models such as the OSI model and apply the knowledge to job duties.
Participate in formal training and on-the-job mentoring to prepare for more independent technical tasks.
Perform other tasks, special projects, analysis, studies, and plans as directed.