IT Statewide Associate Engineer 1-4 (Dco/Ots)
About The Position
The Division of Administration’s Office of Technology Services (OTS) is hiring for a position in the Data Center Operations Section. The role supports OTS’s virtual server infrastructure and its goal of providing innovative, effective, and reliable technology services to Executive Branch departments. The appointment may be made at the IT Statewide Associate Engineer 1, 2, 3, or 4 level, depending on the selected applicant’s experience. The listed pay range applies to level 1; pay ranges for the other levels are available through the referenced job links. The position leads day-to-day administration and maintenance of virtual server infrastructure, including software installation and maintenance, environment migration and provisioning, performance and incident analysis, documentation, and standards and procedures. Some work may need to be scheduled after hours because of availability requirements. The role also involves working with vendors and end users, providing technical guidance and training, and mentoring lower-level team members.
Requirements
- Two years of experience in information technology; or six years of full-time work experience in any field; or an associate's degree in information technology; or a bachelor’s degree.
- College hours or degrees used to meet the qualifications must be from an accredited college or university.
- Every 30 semester hours from an accredited college or university may substitute for one year of the six-year general work-experience requirement, up to 120 semester hours and four years.
- An approved-area certification may substitute for education and/or experience requirements at hire or promotion when the appointment is made from a Certificate of Eligibles.
Responsibilities
- Lead day-to-day administration and maintenance of OTS virtual server infrastructure.
- Coordinate installation, maintenance, and modification of vendor-supplied software for virtual servers and related products; schedule work after hours when necessary due to availability requirements.
- Recommend and implement standards, policies, and procedures for servers in the OTS virtual environment.
- Consult with vendors about software or hardware problems, resolutions, and system performance.
- Advise and consult with end users, administrators, technical support personnel, and consultants; provide documentation, instruction, problem analysis, and education on complex software performance matters.
- Assist with migration and provisioning of virtual server environments.
- Provide problem analysis and specialized technical expertise to end users, administrators, technical support personnel, and management consultants.
- Provide root-cause analysis and corrective action plans for user-community incident reports concerning virtual servers.
- Identify and analyze current and future needs and requirements for virtual servers supported by OTS Virtual Server staff.
- Review software products and coordinate with vendors as needed.
- Monitor and update procedures, documentation, and change-management logs in accordance with OTS policies.
- Mentor lower-level team members and facilitate knowledge transfer and training.
- Perform other tasks as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
