IT Specialty Analyst
About The Position
The IT Specialty Analyst – Epic ClinDoc is responsible for day-to-day support, maintenance, optimization, and enhancement of clinical applications, primarily Epic Inpatient ClinDoc. The analyst partners with clinical stakeholders to analyze workflows, implement system improvements, and support effective use of Epic applications to enhance patient care and operational efficiency. The role supports application builds, upgrades, testing, and system enhancements; evaluates software releases; and recommends solutions to improve clinical workflows and reduce operational inefficiencies. It also collaborates with cross-functional teams on integrations, troubleshooting, and system reliability. The analyst participates in workflow analysis, system testing, incident and change management, application updates and releases, and on-call support, and serves as a resource for application-related inquiries. The position applies technical and healthcare application knowledge to operational and strategic initiatives and continuous improvement across clinical systems.
Requirements
- Epic Certification is required.
- Experience supporting Epic Inpatient ClinDoc and/or Epic Phoenix, including application build, maintenance, optimization, and workflow configuration.
- Experience with application support, upgrades, testing, and system enhancements in a healthcare environment.
- Ability to perform workflow analysis and requirements gathering and collaborate with stakeholders to support operational needs.
- Experience supporting incident, problem, and change management processes.
- Experience working with cross-functional teams, application integrations, and production support environments.
Nice To Haves
- Bachelor's degree preferred, or relevant experience as an alternative: 3 years of relevant experience with a degree or 5+ years without a degree.
- EpicCare Inpatient ClinDoc certification preferred.
- Epic Phoenix (Transplant) certification preferred.
Responsibilities
- Provide day-to-day support, maintenance, optimization, and enhancement of clinical applications, primarily Epic Inpatient ClinDoc.
- Partner with clinical stakeholders to analyze workflows and implement system improvements.
- Support application builds, upgrades, testing activities, and system enhancements.
- Evaluate software releases and recommend solutions to improve clinical workflows and reduce operational inefficiencies.
- Collaborate with cross-functional teams to support integrations, troubleshoot application issues, and ensure system reliability.
- Perform workflow analysis, system testing, incident management, and change management.
- Coordinate application updates and releases.
- Participate in on-call support and respond to application-related inquiries.
- Contribute technical and healthcare application knowledge to operational and strategic initiatives and continuous improvement.
Benefits
- Medical, dental, and vision plans
- Adoption, fertility, and surrogacy reimbursement up to $10,000
- Paid time off and sick leave
- Paid parental and family caregiver leave
- Emergency backup care
- Long-term and short-term disability and critical illness plans
- Life insurance
- 401(k)/403(b) with employer match
- Tuition assistance of $5,250 per year and discounted educational opportunities through Guild Education
- Student debt pay down up to $10,000
- Pet insurance
- Legal resources plan
- Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met
- Paid holidays
- Paid military leave
- Educational assistance or student loan repayment
- Voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
