IT Analyst

Fresh Del Monte Produce Company • Rochelle, IL

1d • Onsite

About The Position

The IT Analyst provides on-site technical support and serves as the primary technical point of contact for the location. The role delivers Level 3 Windows desktop support and Level 2 networking support to end users, maintains high availability of business systems, and promotes a positive end-user experience. The analyst works independently on-site while partnering with the broader IT team for escalations and infrastructure projects.

The position supports Windows desktops and laptops, Microsoft 365 applications, browsers, printers, basic SAP client issues, user accounts and access, endpoint security, and IT service management documentation. It also coordinates with vendors and central IT on hardware replacements, warranty claims, and circuit or ISP issues; provides customer service to employees, executives, and remote users; and participates in IT rollouts, upgrades, and migrations as assigned.

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
• 3–5+ years in an IT support or desktop support role, including at least 1–2 years performing Level 3 Windows support.
• Advanced troubleshooting of Windows 10/11, including registry, Group Policy, profile issues, performance problems, and boot/recovery scenarios.
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and VPN, with the ability to isolate issues between endpoint, LAN, and WAN.
• Strong troubleshooting experience with Outlook, including profiles, OST/PST files, and shared mailboxes, as well as Teams, OneDrive, and the Office suite.
• Ability to diagnose browser issues across Edge, Chrome, and Firefox, including cache, certificates, extensions, proxy, and SSO behavior.
• Hands-on experience supporting networked and local printers, including drivers, print servers, and multifunction devices.
• Working familiarity with SAP GUI installation, configuration, and end-user-side troubleshooting; functional or ABAP knowledge is not required.
• Day-to-day experience with Active Directory, Microsoft Entra ID, and endpoint management tooling such as Intune.
• Excellent verbal and written communication skills, including the ability to explain technical concepts clearly to non-technical users.
• Friendly, approachable, customer-service-oriented demeanor.
• Strong organizational skills and attention to detail in ticket documentation.
• Ability to work independently on-site with minimal day-to-day supervision while collaborating with a distributed IT team.
• Ability to stay calm under pressure and prioritize multiple concurrent issues.

Nice To Haves

• CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent industry certification.
• Experience supporting users in a manufacturing, distribution, or supply chain environment.
• Familiarity with ITSM platforms, preferably FreshService, and ITIL practices.
• Experience supporting iOS or Android mobile devices under MDM.
• Exposure to Azure, AWS, or other cloud platforms.
• Bilingual English/Spanish.

Responsibilities

• Provide hands-on Level 3 Windows desktop and laptop support, including imaging, deployment, hardware support, troubleshooting, and OS-level issue resolution.
• Diagnose and resolve Level 2 network issues involving LAN and Wi-Fi connectivity, VPN, basic switches and access points, DNS, and DHCP.
• Troubleshoot Windows operating systems, Microsoft 365 and Office applications, and modern web browsers.
• Support and troubleshoot networked and local printers, including drivers, queues, and multifunction devices.
• Provide first-line troubleshooting for SAP client issues, including connectivity, GUI installation, login, and basic transaction errors; escalate functional or backend issues.
• Manage user accounts, group memberships, and access in Active Directory, Entra ID, and Microsoft 365 in accordance with company policies.
• Document incidents, requests, and resolutions in FreshService and maintain accurate asset records.
• Support endpoint security tooling, including antivirus/EDR and disk encryption, and assist with patching and software deployment.
• Coordinate with vendors and central IT on hardware replacements, warranty claims, and circuit or ISP issues.
• Provide friendly, professional customer service to employees, including executives and remote users.
• Participate in IT projects such as rollouts, upgrades, and migrations as assigned.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Employer-paid life and disability insurance.
• Flexible Spending Accounts (FSA).
• Paid Time Off (PTO).
• Seven company-paid holidays.
• 24/7 telemedicine and Employee Assistance Program.
• Optional voluntary benefits, including legal, accident, and identity protection.
• Benefits eligibility begins on the first of the month following the hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree