IT Analyst

Linder Industrial Machinery • Leesburg, GA

8h • Onsite

About The Position

Linder Industrial Machinery Company is hiring an IT Analyst to provide technical support to employees in a networked office environment. The role is based in the company's Leesburg, Georgia office and requires reporting to the office every day, Monday through Friday, from 8:00 AM to 5:00 PM. Occasional day-trip travel to the surrounding area is required; overnight travel is rare but may occasionally be necessary.

The IT Analyst supports Windows 10/11 workstations, Microsoft Office 365 and Outlook, software, hardware, printers, network file shares, peripherals, and employee iPhone and Android devices. The role includes documenting support activity, managing assigned trouble tickets in accordance with SLA requirements, and escalating issues as needed. A bachelor's degree in a related technical field or equivalent experience (at least three years) is required.

Requirements

• 1–3 years of prior experience providing customer support for Windows 10/11 and MS Outlook in a networked environment, including computer hardware, software, break/fix, and troubleshooting experience.
• 2 years of prior experience supporting MS Office products or other shrink-wrap software applications.
• Experience using a commercial trouble ticketing system, such as TrackIt, and ability to track and document actions taken.
• 1–2 years of experience replacing hardware in desktops and laptops.
• Outstanding customer service skills.
• Strong oral and written communication skills.
• Excellent interpersonal skills.
• Ability to work independently with minimal supervision.
• Demonstrated ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems.
• Strong organizational skills and ability to follow documentation procedures for daily tasks.
• Ability to lift and carry computers weighing approximately 50 pounds, crawl into tight spaces such as under desks, and climb ladders as needed to install computers.
• Bachelor's degree in a related technical field or equivalent experience, with a minimum of three years of experience.
• Ability to report to the office every day, Monday through Friday, 8:00 AM–5:00 PM.
• Ability to travel occasionally to the surrounding area for day trips; overnight trips are rare but may occasionally be necessary.

Responsibilities

• Provide prompt, accurate technical support and maintain a high level of customer satisfaction.
• Perform desk-side Windows 10/11 workstation support in a networked office environment.
• Support Microsoft Office 365 and Outlook configuration and troubleshooting.
• Install and configure software.
• Replace hardware, including cards and system boards, in desktops and laptops.
• Configure and troubleshoot printers and network file shares.
• Install, configure, and troubleshoot peripherals.
• Support employee iPhone and Android phones and associated applications.
• Assist employees with computer and user moves, adds, and changes.
• Review trouble ticket queues and document support and diagnostic activities.
• Escalate problems as required.
• Resolve and close assigned trouble tickets accurately and effectively in accordance with SLA requirements.
• Perform other tasks as requested by the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level