IT Analyst

Datwyler•Houston, TX

About The Position

The IT Analyst serves as the primary on-site liaison between a manufacturing facility and global IT support services. The role helps maintain stable, efficient local IT operations and coordinates with regional and global teams to support infrastructure, applications, manufacturing systems, and end-user services. It provides hands-on technical support for plant operations and manufacturing technologies while ensuring alignment with corporate IT standards, cybersecurity policies, and operational objectives. The position supports site IT operations, plant-floor and manufacturing systems, infrastructure coordination, cybersecurity and compliance, projects, continuous improvement, and communication between plant leadership and global IT organizations. It is based in a manufacturing and office environment, with regular interaction on the production floor. Occasional after-hours or weekend support may be required during outages, upgrades, or project implementations, and some travel may be required to support regional sites or corporate initiatives.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field is preferred.
3–7 years of IT support experience in a manufacturing or industrial environment.
Knowledge of Windows operating systems and Microsoft 365 technologies.
Basic understanding of networking, wireless infrastructure, and server environments.
Strong troubleshooting and analytical skills.
Excellent communication and customer service abilities.
Ability to work independently while coordinating across multiple teams.
Strong organizational and documentation skills.
Ability to prioritize issues in a production-critical environment.

Nice To Haves

Experience supporting manufacturing systems and plant-floor technologies.
Experience working with enterprise environments and global IT organizations.
Familiarity with manufacturing systems such as MES, SAP, SCADA, or industrial applications.
Experience with IT service management platforms such as ServiceNow.
Understanding of cybersecurity and IT governance best practices.

Responsibilities

Act as the primary local point of contact for IT activities at the manufacturing site.
Coordinate with global IT support, infrastructure, cybersecurity, and application teams to resolve incidents and service requests.
Provide hands-on local support for desktops, laptops, printers, mobile devices, conference room technologies, peripherals, manufacturing workstations, scanners, and label printers.
Ensure timely escalation and follow-up of issues affecting production or business operations.
Support functional owners with MES, SAP integrations, SCADA, LIMS, barcode systems, and other operational technologies.
Assist with system upgrades, testing, deployments, and validation in the manufacturing environment.
Support manufacturing data collection and connectivity between equipment and enterprise systems.
Assist with local network, server, wireless, and telecom support in coordination with corporate infrastructure teams.
Support installation and replacement of IT hardware, including switches, access points, UPS systems, and plant-floor devices.
Coordinate vendors and contractors performing local IT-related work.
Participate as the local point of contact in disaster recovery, backup verification, and business continuity activities.
Help ensure compliance with corporate IT security standards and policies.
Support cybersecurity initiatives, including patching coordination, endpoint protection, vulnerability remediation, and access control reviews.
Report security incidents and support investigations when required; promote cybersecurity awareness among local users.
Support local and global IT projects affecting the site, including office expansions, production line deployments, infrastructure upgrades, and system migrations.
Identify opportunities for process improvement and operational efficiency.
Maintain accurate site IT asset inventory and documentation.
Serve as a communication bridge between plant leadership and global IT organizations; provide updates on incidents, outages, projects, and operational risks.
Build working relationships with local functions and departments, and support IT governance and standardization initiatives.
Maintain stable and reliable IT operations supporting plant productivity, responsive support for manufacturing-critical systems and users, alignment between local business needs and global IT standards, and cybersecurity compliance.