IT Analyst

Datwyler • Houston, TX

1d

About The Position

The IT Analyst serves as the primary on-site liaison between a manufacturing facility and global IT support services. The role ensures stable and efficient local IT operations while coordinating with regional and global teams to support infrastructure, applications, manufacturing systems, and end-user services. It provides hands-on technical support for plant operations and manufacturing technologies while ensuring alignment with corporate IT standards, cybersecurity policies, and operational objectives.

The position supports site IT operations, manufacturing systems, infrastructure and network activities, cybersecurity and compliance, projects, and continuous improvement. It also serves as a communication bridge between plant leadership and global IT organizations, providing updates on incidents, outages, projects, and operational risks.

The work takes place in a manufacturing and office environment, with regular interaction on the production floor. Occasional after-hours or weekend support may be needed during outages, upgrades, or project implementations, and some travel may be required to support regional sites or corporate initiatives.

Requirements

• 3–7 years of experience in IT support within a manufacturing or industrial environment.
• Knowledge of Windows operating systems and Microsoft 365 technologies.
• Basic understanding of networking, wireless infrastructure, and server environments.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work independently while coordinating across multiple teams.
• Strong organizational and documentation skills.
• Ability to prioritize issues in a production-critical environment.

Nice To Haves

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Experience supporting manufacturing systems and plant-floor technologies.
• Experience working in enterprise environments and with global IT organizations.
• Familiarity with manufacturing systems such as MES, SAP, SCADA, or industrial applications.
• Experience with IT service management platforms such as ServiceNow.
• Understanding of cybersecurity and IT governance best practices.

Responsibilities

• Act as the primary local point of contact for IT activities at the manufacturing site.
• Coordinate with global IT support, infrastructure, cybersecurity, and application teams to resolve incidents and service requests.
• Provide hands-on support for desktops, laptops, printers, mobile devices, conference room technologies, peripherals, manufacturing workstations, scanners, and label printers.
• Ensure timely escalation and follow-up of issues affecting production or business operations.
• Support functional owners with MES, SAP integrations, SCADA, LIMS, barcode systems, and other operational technologies.
• Assist with system upgrades, testing, deployments, and validation in the manufacturing environment.
• Support manufacturing data collection and connectivity between equipment and enterprise systems.
• Coordinate local network, server, wireless, and telecom support with corporate infrastructure teams.
• Support installation and replacement of switches, access points, UPS systems, and plant-floor devices.
• Coordinate vendors and contractors carrying out local IT-related work.
• Participate as the local point of contact in disaster recovery, backup verification, and business continuity activities.
• Ensure compliance with corporate IT security standards and policies.
• Support patching coordination, endpoint protection, vulnerability remediation, access control reviews, and cybersecurity investigations as required.
• Report security incidents and promote cybersecurity awareness among local users.
• Support local and global IT projects affecting the site, including office expansions, production line deployments, infrastructure upgrades, and system migrations.
• Identify process improvements and operational efficiencies.
• Maintain accurate site IT asset inventories and documentation.
• Communicate with plant leadership and global IT organizations about incidents, outages, project activities, and operational risks.
• Build working relationships with local functions and departments, and support IT governance and standardization initiatives.
• Provide responsive support for manufacturing-critical systems and users while maintaining reliable IT operations.

Benefits

• Interesting development opportunities with training and assignments in a global environment.
• A wide range of career opportunities in an international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree