IT Specialist

Peace River Citrus Products•Arcadia, FL

About The Position

Peace River Citrus Products, Inc. is a fast-paced, 24/7 food processing and packaging company seeking an IT Specialist to provide support across desktop, server, network, telecom, and industrial technology. The role manages technology systems and provides comprehensive end-user support for PCs, laptops, printers, telecom, access control, and surveillance systems. It also assists with maintaining IT infrastructure, including servers, networks, and related systems, to support uninterrupted operations. Some travel is required and is limited to in-state day trips. The position includes after-hours support as needed in a 24/7 operational environment.

Requirements

Bachelor's degree or equivalent experience in Information Technology and Computer Science.
At least 5 years of experience in desktop or end-user support.
At least 3 years of experience in server administration and networking.
Proficiency configuring and maintaining desktop equipment, servers, network devices, and virtualized platforms such as Hyper-V.
Strong knowledge of TCP/IP, DNS, DHCP, and other common network protocols.
Experience with backup and recovery solutions.
Ability to work in a fast-paced, production-driven environment.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Excellent communication skills for interacting with technical and non-technical staff.
Flexibility to respond to after-hours emergencies in a 24/7 environment.
Strong attention to detail.
Excellent time management skills.
Ability to solve problems technically and plan strategically.

Nice To Haves

Certifications such as CompTIA Network+, CCNA, or Microsoft Server certifications.
Google Workspace experience.

Responsibilities

Provide desktop, application, and telecom support to end users in person and virtually.
Install, configure, and maintain servers, including hardware and software updates.
Help ensure high availability and security of critical IT systems.
Design, deploy, and maintain network infrastructure, including switches, routers, firewalls, and wireless systems.
Monitor system performance and address issues promptly to minimize downtime.
Diagnose and resolve hardware, software, and connectivity issues; escalate problems to vendors or specialized support as needed.
Maintain accurate and detailed documentation of systems, configurations, and procedures.
Monitor, read, and respond to email communications promptly.
Provide after-hours support as needed in a 24/7 operational setting.
Comply with FDA, USDA, GMP, and PRCP Quality System policies and requirements.
Perform tasks safely to support Quality, Food Safety, and cost objectives.
Participate in the quality improvement process.
Perform other related duties assigned by management.