IT Specialist

QuEra Computing•Boston, MA

4d•Onsite

About The Position

QuEra is seeking a full-time, on-site IT Support Specialist for its Boston office. This frontline support role resolves hardware, software, networking, and AV issues across macOS, Windows, and mobile devices. The specialist manages user access and onboarding/offboarding, supports Zoom Rooms and office AV systems, and helps maintain on-premises IT infrastructure. The role also supports day-to-day operations and ongoing IT initiatives, with complex issues escalated to senior IT staff or vendors as needed.

Requirements

Associate’s or Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
At least 2 years of experience in IT help desk, desktop support, or technical support roles.
Hands-on experience supporting macOS and Windows laptops and desktops.
Strong customer service, troubleshooting, communication, and problem-solving skills.
Familiarity with networking fundamentals, including LAN/Wi-Fi, IP addressing, DNS, and DHCP.
Familiarity with Jira.
Experience supporting printers, Zoom Rooms, and AV equipment.

Nice To Haves

Experience with event management technology or advanced AV systems.
Experience with mobile MDM solutions.
JAMF certification or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta, and Atlassian Jira.
Familiarity with security frameworks such as SOC 2, ISO 27001, and PCI.

Responsibilities

Serve as the first point of contact for IT support and resolve hardware, software, and connectivity issues involving desktops, laptops, mobile devices, and printers.
Manage user accounts, permissions, and access across systems, including Google Workspace, Zoom Rooms, and internal tools; provision accounts, devices, and access for onboarding and offboarding.
Set up, configure, and maintain Zoom Rooms hardware and software.
Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment.
Assist with on-premises IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices.
Troubleshoot technical issues and document incidents, steps taken, and solutions in the ticketing system.
Educate end users on IT best practices, security, and proper use of office technology.
Escalate complex technical problems to senior IT staff or vendors as needed.
Support IT projects such as hardware rollouts, software updates, technology upgrades, and other ad-hoc initiatives.