IT Specialist

ADAMS AND ASSOCIATES INC•Brunswick, GA

5d•$21 - $0•Onsite

About The Position

The IT Specialist provides technical assistance in accordance with U.S. Department of Labor, Job Corps Center, Job Corps Data Center, and Adams and Associates, Inc. corporate IT standard operating procedures. The position is the primary staff resource for setup, maintenance, repair, and troubleshooting of IT systems used by staff and students at the Center, and is secondary support for resolving Tier 2 IT tickets in Zendesk. Issues without an available solution are escalated to off-site Corporate IT or the Job Corps Data Center. The role supports computer systems, hardware, and software; maintains system images; conducts classroom and computer-lab equipment walkthroughs; supports account password-reset registration; coordinates technology equipment controls; and completes corrective and preventative work orders. The IT Specialist also trains staff, manages issues and projects, responds to Corporate IT requests, and provides customer service and quality technical support in a fast-paced Center environment. The position additionally supports student services and Center operations by following integrity requirements, protecting student data from manipulation, working in partnership with staff across departments, and modeling Career Success Standards. The role may be assigned other duties, including temporarily performing responsibilities in other departments or positions.

Requirements

High school diploma or equivalent.
Good problem-solving, analytical, and teamwork skills.
Excellent communication and interpersonal skills.
Ability to perform physical activities including sitting, standing, climbing, walking, lifting, pulling or pushing, carrying, reaching, stooping, and crouching.
Ability to lift 40 pounds or assess the load and request necessary assistance.

Nice To Haves

One to two years of direct experience with Windows 10, MS Office, computer hardware, networking, and TCP/IP connectivity preferred.
Citrix and Cisco VoIP experience is a plus.

Responsibilities

Provide technical assistance in accordance with applicable Department of Labor, Job Corps, Job Corps Data Center, and company IT procedures.
Set up, maintain, repair, and troubleshoot IT systems used by staff and students.
Assist with delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
Resolve Tier 2 IT support tickets in Zendesk and escalate unresolved issues to off-site Corporate IT or Job Corps Data Center Tier 3 personnel.
Download and maintain the latest system images provided by the Job Corps Data Center.
Assist with bi-weekly walkthroughs of classrooms and computer labs, report equipment status, and submit reports through the IT Assistant Manager to Corporate IT.
Ensure staff with Citrix accounts are registered with the Job Corps Data Center password-reset site and staff with corporate accounts are registered with the Adams password-reset site.
Manage multiple open issues and projects in a timely and detailed manner.
Assist in providing technical support for effective operation of Center IT systems.
Provide familiarization training to new staff and ongoing training on system revisions.
Coordinate with the Center Property Officer and Property Custodians to manage and control Center technology equipment.
Complete corrective and preventative work orders as assigned by the IT Manager.
Compile accurate summary information for management reports and respond promptly to Corporate IT requests.
Deliver customer service and produce thorough, timely, and accurate work while meeting attendance, productivity, and deadline expectations.
Maintain job knowledge and skills, plan and prioritize assignments, and identify problems, analyze causes, evaluate solutions, and follow up to confirm resolution.
Mentor, monitor, and model Career Success Standards; treat students respectfully, hold them accountable, and help ensure student needs are met.
Communicate clearly and concisely, contribute relevant ideas to group efforts, and provide information to the Department of Labor or company when requested.
Partner with staff across departments to support effective supervision and services for students.
Accept direction from the Center Director, Center Duty Officer, or Shift Manager, including temporary assignments to other responsibilities.
Perform other duties as assigned.