IT Specialist

Deputy Assistant Secretary for Information and Technology • Austin, TX

5d

About The Position

Join VA's Infrastructure Operations (IO) to deliver and maintain secure, high-availability IT and cloud solutions. Help protect and modernize mission-critical systems and support quality services for Veterans. The role is described as an Engineering Technician in the Deputy Assistant Secretary for Information and Technology (VA). It is a bargaining unit position and is primarily aligned with NICE Cybersecurity Workforce Framework work roles 441 (Network Operations Specialist) and 802 (IT Project Manager). The position is not virtual and allows ad hoc telework as determined by agency policy. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with compressed or flexible scheduling available at the supervisor's discretion.

The IT Specialist supports data center operations by ensuring compliance with data center standards, maintaining infrastructure documentation and asset inventories, coordinating hardware installation and troubleshooting with customers, and planning and installing cabling and hardware. The position also requires knowledge of installed operating systems, networks, applications, protocols, equipment, and IT infrastructure to resolve complex customer problems. The announcement states that relocation, recruitment, and permanent change-of-station incentives are not authorized.

Requirements

• Be a U.S. citizen.
• Meet Selective Service registration requirements if male and born after December 31, 1959.
• Meet the basic IT-related experience requirement demonstrating attention to detail, customer service, oral communication, and problem solving.
• Have one year of specialized experience equivalent to at least the GS-11 level, including data center management operations; hardware and cable deployment; knowledge of network equipment such as routers, switches, bridges, servers, transmission media, and related hardware; and asset inventory and documentation in a DCIM database, including detailed audits and floor layouts with required workflows.
• Demonstrate experience deploying hardware or cable assets with appropriate accountability documentation, planning and coordinating assignments with stakeholders or customers, and adapting guidelines or precedents to assignment needs.
• Meet the selective placement factor: experience supporting and configuring data center infrastructure, documenting assets, floor layouts, and workflows within a database, supporting IT customer service calls, conducting physical audits, and replacing data center assets.
• Submit a resume of no more than two total pages; the resume must be legible and no larger than 5 MB.
• Complete a background/security investigation and any required online onboarding and pre-employment identification requirements.
• Serve a one-year probationary period.
• Meet all qualification requirements by the announcement closing date of October 22, 2026.
• No educational substitution is available at this grade level.

Responsibilities

• Comply with and enforce data center standards, including when work is performed by other entities.
• Develop, direct, implement, and administer agency computer security programs, including risk analysis and threat assessment without technical review.
• Create and maintain documentation on information technology infrastructure at the data center.
• Coordinate with customers on requirements for hardware installation and troubleshooting support in the data center.
• Manage and inventory information technology resources in the data center.
• Plan, coordinate, and install data center cabling and hardware.
• Use knowledge of installed operating systems, network systems, applications, protocols, equipment, and IT infrastructure to act as a customer technical analyst and resolve complex customer problems.

Benefits

• Federal employees and their families have access to a comprehensive benefits package.
• VA may grant newly appointed federal employees credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, subject to request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed