IT Specialist

IMA S.p.A.•Town of Tonawanda, NY

5d•$55,000 - $65,000•Onsite

About The Position

IMA Life North America, a division of the IMA Group, specializes in aseptic processing and freeze-drying solutions for the pharmaceutical and biotechnology industries. Part of IMA Life, it focuses on the pharmaceutical sector and delivers advanced technologies for filling, lyophilization, and isolation ensuring maximum sterility and product integrity for customers around the globe. We are looking for a IT Specialist to join our Tonawanda, NY team.

Requirements

Bachelor’s degree in Computer Science, Management Information Systems, or related field, or equivalent experience in Information Technology, Computer Science, Information Systems, or a related field
2-5 years of experience in IT support, desktop administration, help desk support, or a related technical role
Knowledge of modern IT systems, principles, and practices
Familiarity with hardware capabilities and limitations
Proficiency in office technologies and software packages (Windows, SAP, ERP, word processing, spreadsheets, email, data processing, financial systems, etc.)
Understanding of telecommunication and building access systems
Knowledge of training techniques and IT safety standards
Ability to troubleshoot and resolve system issues independently
Ability to read and interpret technical manuals and documentation
Skill in prioritizing tasks and evaluating technical needs
Ability to maintain positive working relationships across teams
Effective written and verbal communication skills
Awareness of electrical safety and hazard protocols
Familiarity with cybersecurity certification processes and standards
Experience working in cross-functional teams and coordinating with external vendors
Confidence in training both technical and non-technical users
Interest in emerging IT technologies and their business applications

Nice To Haves

Familiarity with ISO 9000 standards and documentation processes.
Experience supporting customer-facing training or demonstrations.
Experience with refrigeration systems.
Experience with validation and testing procedures for complex industrial equipment.
Interest in improving product quality and optimizing testing processes.

Responsibilities

Provide technical support for desktops, laptops, printers, mobile devices, and related peripherals.
Install, configure, maintain, and troubleshoot computer hardware and software.
Respond to and resolve user incidents and service requests in a timely manner.
Support employee onboarding and offboarding activities, including account setup, access management, and equipment deployment.
Train employees on company software, systems, and technology best practices.
Maintain user documentation and support procedures.
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
Manage user accounts, licenses, security groups, and access permissions.
Assist users with Microsoft 365 functionality and troubleshooting.
Support collaboration and productivity initiatives across the organization.
Support company cybersecurity initiatives and certification requirements.
Administer multi-factor authentication and user security controls.
Assist with endpoint protection, security awareness training, and compliance activities.
Maintain documentation required for audits, assessments, and cybersecurity certifications.
Promote cybersecurity best practices throughout the organization.
Maintain inventory of IT hardware, software, and software licenses.
Coordinate procurement, deployment, tracking, and replacement of technology assets.
Maintain accurate records of equipment assignments and inventory status.
Assist with technology budgeting and lifecycle planning.
Provide first-level support for ERP and other business applications.
Assist users with application access, troubleshooting, and training.
Support software testing and implementation activities as needed.
Work with business departments to identify and resolve application-related issues.
Identify opportunities to improve technology processes and user experience.
Research and recommend cost-effective technology solutions.
Participate in IT projects and continuous improvement initiatives.
Maintain current knowledge of technology trends and best practices.