IT Specialist

West 4th Strategy•New London, CT

5d•$90,000 - $100,000•Onsite

About The Position

The IT Specialist will support information technology, gallery and theater systems, public-facing connectivity, and digital infrastructure at the National Coast Guard Museum (NCGM), an 80,000-square-foot museum in New London, Connecticut, expected to welcome roughly 300,000 visitors annually. The role includes complying with Coast Guard cybersecurity and access-control requirements; monitoring internal and public networks; performing backup and data-protection tasks; managing the visitor WiFi portal; and providing technical support for gallery, theater, and museum events. This is a full-time, W-2 position at the National Coast Guard Museum. The schedule is 40 hours per week, eight hours per day. The salary range is $90,000–$100,000, with a benefits package that includes options for health, dental, and vision insurance coverage and 401(k) contribution options. The position requires U.S. citizenship and successful completion of a federal background investigation and facility and system access requirements. Relocation is not offered. The primary workstation is in an office area with a low-to-moderate noise level. The role regularly involves sitting for extended periods, frequently moving around to access files and office equipment, and occasionally reaching overhead, bending, and lifting objects up to 10 pounds. Computer monitor use is required for up to 80% of the time.

Requirements

Three to six years of systems administration or technical support experience.
An industry-standard certification, including CompTIA A+, Network+, Security+, or higher.
Proficiency managing Windows and macOS environments.
Hands-on experience with VLANs, VPNs, and robust WiFi mesh networks capable of handling hundreds of concurrent museum guests.
Knowledge of threat mitigation, firewalls, and data encryption to protect sensitive data and intellectual property.
Experience managing cloud storage and SaaS platforms used for museum operations.
Ability to troubleshoot and repair a range of hardware, including workstations, gallery projectors, and theater systems.
Must be a U.S. citizen.
Must pass a federal background investigation and meet facility and system access requirements.

Nice To Haves

Bachelor’s degree in computer science, information technology, or a related field; professional experience and certifications may be considered as substitutes.
Experience in a museum, library, gallery, public attraction, or other high-uptime environment.
Cloud certifications such as AWS or Azure, or Google Workspace Administration experience.
Familiarity with Digital Asset Management (DAM) and specialized archiving and collection databases.
Ability to bridge traditional IT and gallery technology, such as syncing multiscreen video walls or interactive touch tables.
An established methodology for data restoration after system failures or cyber incidents.
Ability to explain technical concepts to nontechnical personnel and volunteers without overwhelming them with technical jargon.

Responsibilities

Monitor and maintain internal and public networks to ensure reliable connectivity.
Perform approved backup, restoration, and data-protection tasks for systems within the assigned scope.
Process and track authorized account requests, permissions, onboarding, and offboarding through Government-approved procedures.
Provide technical support for gallery and theater systems and approved museum events, including live-streaming configurations, presentations, lighting-control setups, and related systems.
Work with the Exhibits Maintenance Technician and AV Media Specialist to keep digital displays, sensors, and interactive components functional.
Manage the visitor WiFi portal to provide a smooth guest experience while maintaining physical isolation from secure internal databases.