IT Specialist
About The Position
The IT Specialist maintains and improves technology infrastructure across multiple company locations. Working closely with the IT Manager, the role supports network operations, Microsoft cloud environments, employee technology needs, cybersecurity practices, and initiatives involving automation, AI, and operational efficiency. The position combines hands-on infrastructure support, cloud administration, technical troubleshooting, and employee support. It is full-time and on-site in White House, Tennessee, with regular regional travel, occasional overnight stays, and compensation of $25.00–$30.00 per hour.
Requirements
- 2–4 years of relevant IT experience, supported by applicable certifications and/or a degree in Information Technology, Computer Science, or a related field.
- Proficiency with Microsoft 365, Microsoft 365 Admin Centers, and Azure cloud services.
- Familiarity with Microsoft Entra ID, Intune, Active Directory, Windows policy management, and Microsoft Teams.
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and firewall configuration.
- Working knowledge of macOS and Linux environments.
- Ability to independently diagnose and resolve technical issues with minimal supervision.
- Strong organizational skills and ability to prioritize multiple projects and support requests.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts and solutions clearly to nontechnical employees.
- Ability to travel regularly to local or regional company facilities, potentially requiring overnight stays.
- Ability to perform equipment installation and maintenance tasks, with or without reasonable accommodation.
- Ability to lift up to 15 pounds at times.
- Ability to occasionally stoop, bend, reach, and climb to secure cords, hardware, and computer accessories.
Nice To Haves
- Experience installing, configuring, and troubleshooting networks using Ubiquiti UniFi or Cisco Meraki.
- Experience with Freshservice and Notion.
- Familiarity with Microsoft Fabric, Dynamics, and Power Platform.
- CompTIA Network+, ITIL Foundation, or similar industry certifications.
Responsibilities
- Maintain and troubleshoot network infrastructure, including switches, firewalls, wireless access points, and cabling.
- Travel to company locations for equipment installations, infrastructure upgrades, and on-site technical support.
- Configure and troubleshoot network connectivity, DNS, IP addressing, VLANs, and Wi-Fi.
- Document network configurations and infrastructure changes.
- Administer Microsoft 365, Azure, Entra ID, Intune, and Active Directory environments.
- Manage user accounts, permissions, device compliance, and security configurations.
- Support cybersecurity practices, including multifactor authentication, conditional access, and incident response.
- Deploy, maintain, troubleshoot, and manage computers and other IT equipment.
- Respond to employee support requests and resolve hardware, software, and connectivity issues.
- Maintain service tickets, IT inventories, and equipment records.
- Provide technology training and guidance to employees.
- Partner with the IT Manager to improve processes, automate workflows, and explore AI-driven solutions.
- Research and recommend technology improvements that enhance efficiency and reliability.
Benefits
- Opportunities for professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
