IT Specialist

Hoffman Auto Group•East Hartford, CT

4d•$50,000 - $62,000

About The Position

The Level 1 IT Technician provides first-level technical support to end users. The role involves troubleshooting computer hardware and software issues, setting up workstations, managing user accounts, and escalating complex technical problems to higher-level support teams when necessary.

Requirements

High school diploma or equivalent.
0–2 years of IT support experience.
Basic knowledge of Windows and macOS operating systems.
Basic knowledge of Microsoft 365 applications.
Basic knowledge of computer hardware and peripherals.
Basic knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Technical troubleshooting, customer service, time management, attention to detail, documentation, critical thinking, teamwork, and basic cybersecurity awareness.

Nice To Haves

Associate's degree in Information Technology.
Knowledge of Active Directory and user account management.
CompTIA A+ certification.
CompTIA Network+ certification.
Microsoft Certified Fundamentals certification (optional).

Responsibilities

Respond to IT support requests via phone, email, chat, or ticketing system.
Diagnose and resolve basic hardware, software, and network issues.
Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
Set up new user accounts and reset passwords.
Install and update operating systems and software applications.
Document incidents, resolutions, and troubleshooting steps in the help desk ticketing system.
Escalate unresolved or complex issues to Level 2 or Level 3 support.
Assist with onboarding and offboarding employees by preparing and recovering IT equipment.
Perform routine system maintenance and updates.
Provide excellent customer service while communicating technical information in an easy-to-understand manner.